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Create an in-shop or in-field repair order

Updated on January 27, 2021

You can use a repair order to drill down to the root cause of issues and to complete diagnoses of issues using the diagnostics that are built into the repair order.

The repair order uses a Common request program to start the process that is required for your business.

You can schedule an in-shop or in-field repair of a product.

Once the repair order has been submitted, the system automatically converts it into a warranty claim case and sends it to an assessor if a manual assessment is required for the particular claim. The system can also auto adjudicate the warranty claim by paying the amount automatically.

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