A dealer creates a Warranty core claim for a product or a vehicle that is covered by an active warranty by using a Pega® Warranty claim case. If a product or a vehicle is not covered by an active warranty, a dealer can use the Core claim case.

A Core claim case can be created the following ways:

• Based on the Warranty claim case
• Based on the Core claim case form

After submission, the core claim must then be processed through the Return authorization subcase.