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Pega Warranty APIs

Updated on January 27, 2021

Pega Warranty provides a number of Application Programming Interfaces (APIs) that support external data source integration. The rules in the application reference the data pages to retrieve and update the data. When a rule references a data page, based on the configuration for the data source, the system uses either an existing instance of the data page or creates a new one. The data page defines the freshness of the data.

Sample data is provided in order to view how the interfaces may be used in Pega Warranty. All sample data is maintained in the Pega 7 Platform database tables.

The following tables list the interfaces available in the Pega Warranty application. Interface classes represent Pega data classes that you can redirect to external systems by updating the data pages listed in the data page column.

Each built-on application should override only the necessary interfaces.

Interface Data Page Data Page description Interface classes Data base tables involved Description of tables
Product D_ProductList Returns the list of products PegaMfg-Int-Product mfg_product Contains transactional data related to a product
D_Product Returns a single product PegaMfg-Int-ProductMaster mfg_product_

master
Holds master data related to a product
Warranty Information D_Warranty Returns a list of warranties for a particular product PegaMfg-Int-Warranty mfg_warranty Holds master data related to a Warranty policy
PegaMfg-Int-Product

Warranty
mfg_product_

warranty_map
Holds the mapping data between a product and a Warranty policy
Customer D_Customer Returns information for a single customer PegaApp-Interface-Contact pa_contact Holds personal details related to a customer
PegaApp-Interface-Address pa_address Holds address details of a customer
Dealer D_Dealer Returns data related to a dealer PegaMfg-Int-Dealer mfg_dealer Holds details related to a dealer
Supplier D_Supplier Returns data related to a supplier PegaApp-Interface-BusinessUnit pa_businessunit Holds details regarding the supplier business unit
PegaApp-I

nterface-

Contact-

Communication

Options
pa_Commun

ication_

Options
Holds information related to the communication options
PegaApp-Interface-Contact pa_contact Holds details related to a supplier
PegaApp-Interface-Address pa_address Holds address details of a supplier
Parts D_Part Returns information for a single part PegaMfg-Int-Parts mfg_parts Holds data related to a part cost, markup cost, and so on
D_PartList Returns a list of parts
Labor D_Labor Returns data related to a single labor code PegaMfg-Int-

LaborCodes
mfg_labor_codes Holds data related to the labor code, labor description, hourly rate, and so on
D_LaborCodeList Returns a list of labor codes
Miscellaneous D_Misc Returns data related to a single expense code PegaMfg-Int-MiscCodes mfg_misc_codes Holds data related to the miscellaneous expenses, such as code, description, and so on
D_MiscCodeList Returns a list of expense codes
Causal Code D_CausalCode Returns data related to a single causal code PegaMfg-Int-CausalCodes mfg_causal_codes Holds master data related to causal codes, such as code and description
D_Causal

CodeList
Returns a list of causal codes PegaMfg-Int-RepairData

Element

Mapping
mfg_repair_elem

_map
Holds the mapping between the CausalCode and the other repair elements, such as Customer

ConcernCode, AreaOfFailureCode, and RepairTypeCode

Customer Concern Code D_CustConcern

Code
Returns data related to a single causal code PegaMfg-

Int-Customer

ConcernCode
mfg_cust_con

_codes
Holds master data related to the customer concern codes, such as code and description
D_CustConcern

CodeList
Returns a list of a customer concern codes PegaMfg-

Int-RepairData

Element

Mapping
mfg_repair_elem

_map
Holds the mapping between the Customer

ConcernCode, and, for example, ProductID
Corrective action D_Corrective

Action
Returns data related to a single corrective action code PegaMfg-Int-

CorrectiveAction
mfg_corrective_

actions
Holds master data related to the corrective action codes, such as code and description
D_Corrective

ActionsList
Returns a list of a corrective actions
Pre Defined Repairs D_PreDefined

RepairList
Returns a list of predefined parts, labor, or miscellaneous expenses for a particular PDRCode PegaMfg-Int-PreDefined

Repair
mfg_predefined_

repairs
Holds mapping data related to a PDR code with the parts, labor, and miscellaneous expense codes
Measure units D_Measure

Units
Returns a list of measuring units for a particular measure type PegaMfg-Int-MeasureUnits mfg_measure_

units
Holds measuring units for different measure types
Shipping Address D_Address Returns data related to a single address code PegaMfg-Int-Address mfg_address Holds data related to the shipping addresses
D_Addresses Returns a list of shipping addresses
Countries and AOR mapping D_AORCountry

List
Returns a list of countries in a particular region PegaMfg-Int-AORCountry mfg_aor

_country_map
Holds data related to the mapping between the countries and the area of responsibility regions
Area of failure D_AreaOfFailure Returns a list of failure areas based on the product ID and the customer concern code parameters PegaMfg-Int-AreaOfFailure mfg_areas_of_

failure
Holds master data related to the area of failure, such as code and description
PegaMfg-Int-RepairData

Element

Mapping
mfg_repair_

elem_map
Holds the mapping between the CausalCode and the other repair elements, such as Customer

ConcernCode or ProductID
Campaign D_Processed

Campaigns
Returns a list of campaigns used for a particular product PegaMfg-Int-Campaign mfg_campaign Holds data related to the campaigns that are used for a particular product
Program Criteria Operations D_Criteria

OperationList
Returns a list with details regarding the type of selections, such as equal to and greater than, which can be used in a common request program PegaMfg-Int-Criteria

Operation
mfg_program_

criteria
Holds details regarding the type of selections, such as equal to and greater than, which can be used in a common request program
Document D_DocumentList Returns a list of documents PegaMfg-Int-Document mfg_document Holds data related to the documents, such as name, format, location, and so on
Instructions D_Instructions Returns a list of instructions based on the part/product ID and the type of instructions PegaMfg-Int-Instructions mfg_instructions Holds the data related to the instructions, such as the type of instruction, whether it is a shipping instruction or inspection instruction, and so on
PegaMfg-Int-

Instruction

Mapping
mfg_instructions

_map
Holds mapping data between the instruction and a part/product ID
Order D_RecentOrder Returns a list of recent orders PegaMfg-Int-

Order
mfg_orders Holds data related to customer purchase orders
OrderItem D_OrderedItems Returns a list of order items that are a part of a single order PegaMfg-Int-

OrderItem
mfg_order_items Holds data related to the order items of different orders
Part Serialization D_Part

Serialization
Returns data related to a part serialization PegaMfg-Int-Part

Serialization
mfg_parts

_serialization
Holds data related to a part serialization
PreDefined Comment D_PreDefined

Comments
Returns a list of predefined comments for a particular BOM category, such as parts, labor, miscellaneous, and so on PegaMfg-Int-

PreDefined

Comment
mfg_predefined

_comments
Holds predefined comments and the applicable category, such as parts, labor, miscellaneous, and so on
CRP Program types D_Program

TypesList
Returns a list of the program types to be selected in a common request program PegaMfg-Int-

ProgramTypes
mfg_program_

types
Holds data related to the program types that can be selected in a common request program
CRP Program and Work type mapping D_Program

Work

TypeMapping

List
Returns a list of case types for a particular work type PegaMfg-Int-Program

WorkType

Mapping
mfg_program

_work_map
Holds data related to the mapping between the program type and the case types of a CRP
Property Alias D_Property

AliasList
Returns a list of property aliases applicable for a particular work type PegaMfg-Int-PropertyAlias mfg_property_

alias
Holds metadata about the property aliases that are selected in the criteria of the CRP
PegaMfg-Int-RepairData

Element

Mapping
mfg_repair_

elem_map
Holds the mapping between the Customer

ConcernCode and the other repair elements, such as ProductID

Repair Type D_RepairList Returns a list of repair types based on parameters, such as ProductID, Areoffailure, and Customer

ConcernCode

PegaMfg-Int-RepairType mfg_repair

_types
Holds master data related to the repair types
PegaMfg-Int-Repair

DataElement

Mapping
mfg_repair_

elem_map
Holds the mapping between the repair type and the other repair elements, such as ProductID, AreaOfFailure, and CustomerConcernCode
Repair Vendor D_Repair

VendorList
Returns all data related to the repair technicians PegaMfg-Int-

RepairVendor
mfg_repair_

vendor
Holds data related to the repair technicians, such as name, address, and so on
PegaMfg-Int-Vendor

Availability
mfg_vendor_

availability
Holds data related to the availability of the repair technicians
CRP Response Mapping D_Response

MappingList
Returns details related to the response types that are available for a particular program and case type PegaMfg-Int-

Response

Mapping
mfg_response_

mapping
Holds details related to the response types available for a particular program and case type
Supplier contract details PegaMfg-Int-

Supplier
mfg_supplier Holds data related to the supplier contract with the manufacturer
Part Disposition D_Dispositions Returns a list of dispositions applicable for a part PegaMfg-Int-

Dispositions
mfg_dispositions Holds the dispositions applicable for a part

In the auto specialization some of the above interfaces have been modified to point to a different database tables:

Interface Data Page Data page description Interface classes Data base tables involved Description of tables
Vehicle D_ProductsList Returns a list of products PegaMfg-Int-

Product_Auto
mfg_product

_auto
Holds transactional data related to a vehicle
D_Product Returns a single product PegaMfg-Int-

ProductMaster
mfg_product

_master
Holds the generic master data related to a vehicle
PegaMfg-Int-

ProductMaster

_Auto
mfg_product

_master_auto
Holds the auto-specific master data related to a vehicle
Parts D_Part Returns information about a single part PegaMfg-Int-

Parts_Auto
mfg_parts

_auto
Holds data related a part, such as the part cost, markup cost, and so on
D_PartList Returns a list of parts
Causal Code D_CausalCode Returns data related to a single causal code PegaMfg-Int

-CausalCode_

Auto
mfg_causal

_codes_auto
Holds master data related to causal codes, such as code and description
D_CausalCodeList Returns a list of causal codes PegaMfg-Int-

RepairData

ElementMapping

_Auto
mfg_repair_elem

_map_auto
Holds the mapping between the CausalCode and the other repair elements, such as the Customer

ConcernCode, AreaOfFailureCode, RepairTypeCode, and so on

Customer Concern Code D_CustConcern

Code
Returns data related to a single causal code PegaMfg-Int-

Customer

ConcernCode_

Auto
mfg_cust_con_

codes_auto
Holds master data related to customer concern codes, such as code and description
D_CustConcern

CodeList
Returns a list of a customer concern codes PegaMfg-Int-

RepairData

Element

Mapping_Auto
mfg_repair_elem

_map_auto
Holds the mapping between the Customer

ConcernCode and the other repair elements, such as ProductID

Repair Type D_RepairList Returns a list of repair types based on the parameters, such as ProductID, AreaOfFailure, Customer

ConcernCode, and so on

PegaMfg-Int-

RepairType

_Auto
mfg_repair_

types_auto
Holds master data related to repair types
PegaMfg-Int-

RepairData

Element

Mapping_Auto
mfg_repair_elem

_map_auto
Holds the mapping between the repair type and the other repair elements, such as ProductID, AreaOfFailure, Customer

ConcernCode, and so on

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