Cost reports present transaction details and other cost-related business operations data provided by the Pega® Warranty application. In the service industry, warranties are crucial elements because they are often a starting point for many services. As a manufacturer, a dealer, or a supplier, use the cost reports to review a set of standard Warranty key performance indicator (KPI) data on different chart types in the manufacturer, dealer, or supplier portals.

The Cost reports category includes the following reports:

• Chargeback amount
• Supplier claim amount versus the paid amount, by month
• Target versus actual claim warranty cost
• Total repair cost
• Total warranty cost:
  • by cost category
  • by customer concern code
  • by dealers
  • by part/labor/miscellaneous
  • versus the total recovery amount, by month