Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Processing a core claim through the Return authorization subcase

Updated on January 27, 2021

After you submit the Return authorization subcase, Pega Warranty transfers the case to a core ship receiver. The application processes the Return authorization in one of the following ways:

  • The condition of the part is either good or bad. A BIN number (storage space or slot) is assigned to this part. The return authorization is resolved.
  • The part needs inspection. The Pega Warranty resolves a post return authorization.

If a part needs to be inspected, the shipping and receiving team investigates the part and completes the inspection process within the Return authorization subcase. For more information, see Managing a Return authorization subcase.

If the team finds no fault with the received part and the case has a disposition step assigned, the case is resolved and the dealer receives a core claim amount. The Pega Warranty changes the case status to Paid.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us