A Repair order is a reusable Pega Warranty case type that is used to complete product repairs. It is used by a dealer or a repair technician to repair products for customers.

When a product needs to be repaired, the Repair Order enables the dealer/repair technicians to find the product to be repaired, catalog the details of the repair, correct any validation errors or pre-authorization requirements, and proceed to warranty claim processing.

• Configuring a pre-validation case
• Configuring part return
• Setting up Pega Warranty diagnostics
• Configuring repair order integrations
• Displaying data on a single screen in an inquiry
• Looking up vehicle information through a REST API service