Find the product to be repaired, catalog the details of the repair, correct any validation errors or preauthorization requirements, and proceed to warranty claim processing.

You can customize the repair order case type to suit your business needs.

1. In the navigation page of Dev Studio, click Case types.

2. Click Repair Order.

3. In the Actionsbox, click Open.

4. Customize as needed and save the rule into your implementation layer. For additional information about locked and unlocked rulesets, see Copying a rule or data instance.

5. Click Save.

• Configuring the Repair Data Elements
• Configuring repair order validations
• Integrating diagnostics
• Recurring failure
• Configuring a prior approval for repair order
• Accessing a diagnostics survey through a REST API
• Configuring RESI API services