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Configuring warranty agents

Updated on March 18, 2021

Route work according to the rules within Pega Warranty and perform various system tasks. An agent is a background process that operates on a server periodically running activities.

Agents are autonomous and asynchronous. They run activities on their own schedules. One activity does not have to finish before another one starts. Use agents to increase performance while creating cases in Pega Warranty and to perform system tasks.

  • Send email notifications about the assignments and outgoing correspondence.
  • Generate updated indexes for the full-text search feature.
  • Synchronize caches across nodes in a multiple node system.

Agents configured in the application

Rule nameDescription
UpdateSupplierClaimThe agent UpdateSupplierClaim will be used to resume the flow from the bulkpayment case.
MoveSupplierClaimThe agent MoveSupplierClaim will be used to resume the Supplier Claim flow from bulkpayment case.

For more information, see Agents.

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