Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Supplier partial dispute

Updated on March 18, 2021

When the supplier receives a supplier claim from the supplier manager and verifies the cost of the repair and the total supplier claim amount, the supplier can choose to either pay that amount or to dispute the supplier claim. If the supplier chooses to dispute the claim, the supplier must state the reason for the dispute. The supplier can partially dispute the supplier claim by clicking Dispute at each line item level, for example: the Part, Labor, and Miscellaneous sections.

The following reasons are pre-populated for the supplier:

  • Claimed amount too high: The supplier claims that the pending total payment amount is too high.
  • Not supplier’s fault: The supplier claims that the part failure was not because of the supplier.

After the supplier claim is disputed, it is transferred to the supplier manager belonging to the manufacturer for further actions.

Validation rules:

• Total dispute amount should be greater than zero.

• Total dispute amount greater than total recovery amount

• Total disputed part cost should be less than total part cost.

• Total disputed labor cost should be less than total labor cost.

• Total disputed miscellaneous cost should be less than total miscellaneous cost.

• Total disputed other cost should be less than total other cost.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us