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Adding case types

Updated on June 15, 2021

Create a new case type if an existing case type does not meet your business requirements. In your application, a case type represents work that follows a life cycle, or path, to completion. If you want to add additional request types to your change request, you can create them as new case types.

Pega Warranty Implementation Guide
  1. In the navigation panel of Dev Studio, click Case types.
  2. Click Add a case type.
  3. Enter the Name for the new case type.
  4. Click Advanced Settings.
  5. Select the PegaMfg-AMS-Work- class as the Derives from (Directed) class.
  6. Select the Derives from (Pattern) class.
  7. Select the appropriate Ruleset and Ruleset version.
  8. Click Submit.
  9. Define the case lifecycle. For more information, see Defining the case life cycle.
  10. Click Finish.

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