Configuring appeals
The ProcessAppeal
flow creates a new appeal for a claim unit and
handles the processing of it after it is appealed for. This is used when the
IncludeAppealCase
Dynamic System Setting is set to false and when the dealer
appeals for a claim by opening the assignment available. Complete the following steps to
configure appeals.
Pega Warranty Implementation Guide
- In the navigation panel of Dev Studio, click
- Click .
- Click the filter for Setting Purpose and search for
IncludeAppealCase
. - Click the rule to open it.
- Configure as needed and save the rule into your implementation layer. For additional information about locked and unlocked rulesets, see Copying a rule or data instance.
- Click Save.
- In the navigation panel of Dev Studio, click
- Click .
- Click the filter for Flow Name and search for
ProcessAppeal
. - Click the rule to open it.
- Configure as needed and save the rule into your implementation layer. For additional information about locked and unlocked rulesets, see Copying a rule or data instance.
- Click Save.
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