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Configuring DetermineHLA decision table

Updated on June 15, 2021

The DetermineHLA decision table will determine the HLA level required for a claim and also determines which operator or work basket the claim should go for different levels of HLA. Be sure that the work basket or the operator you mention in this rule is a valid one. You can specify any new conditions or modify the existing conditions.

The following properties are available.

  • Total Covered Cost: Total Covered Repair Cost
  • HLA Level: The HLA level required for the claim
  • HLA(n) Approver: The operator or work basket to which the claim will be routed to for HLALevel(n)

You can add new columns if you wish to determine HLA based on other claim properties. If the HLA required is 4, then there should be 4 four columns to specify the routing information, for example, HLA 1 Approver, HLA 2 Approver, HLA 3 Approver, and HLA 4 Approver.

Complete the following steps to configure the DetermineHLA decision table.

Pega Warranty Implementation Guide
  1. In the navigation panel of Dev Studio, click Records.
  2. Click Decision > Decision Table.
  3. Click the filter for Purpose and search for DetermineHLA.
  4. Click the rule to open it.
  5. Configure as needed and save the rule into your implementation layer. For additional information about locked and unlocked rulesets, see Copying a rule or data instance.
  6. Click Save.

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