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Configuring the Repair Order case type

Updated on June 15, 2021

Find the product to be repaired, catalog the details of the repair, correct any validation errors or preauthorization requirements, and proceed to warranty claim processing.

Pega Warranty Implementation Guide
You can customize the repair order case type to suit your business needs.
  1. In the navigation page of Dev Studio, click Case types.
  2. Click Repair Order.
  3. In the Actionsbox, click Open.
  4. Customize as needed and save the rule into your implementation layer. For additional information about locked and unlocked rulesets, see Copying a rule or data instance.
  5. Click Save.

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