Configuring Warranty Claim case type
Use the Warranty claim case type to support warehouses, on-site repairs, and replacement processes.
Pega Warranty Implementation Guide
You can create and configure a warranty claim unit using the following options.
- Without a repair order (as a standalone claim)
- From a prior approval
- Automatically from an online repair order entry
- Automatically from a batch entry
- Configuring a campaign as a standard repair
- Validating a claim
- Initializing exception and disposition flags
- Configuring Evaluate auto pay
- Configuring BOM validation sub flow rules
- Adding exceptions to the claim
- Configuring exceptions ranking and claim disposition
- Configuring error codes
- Transfer/reassignment
- Configuring Higher level Approval (HLA)
- Configuring appeals
- Configuring the processing path for a claim
- Manual part return
- Reviewing existing part returns
- Batch upload overview
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