The Core return case with the warranty claim starts with the creation of the Claim unit case from the Claim File case. Also, parts that have core cost associated with them must be selected. The total core amount is automatically populated.

Upon submission of the Claim unit case, the Core claim case is created under the Claim File case. The Parts return request subcase is created for each core part added in the parts section under Core claim case.

Note: The Core claim case will be under Paid status based on the Core disposition selected by the core parts inspector. If applicable, the chargeback case will be created.

The dealer processes the return authorization, adds the appropriate shipping and carrier details, and ships the core part.

The receiving clerk checks the condition of the received part. If the Wrong part status is selected, no Inspection case is created for that part. The chargeback case is created instead. If either Good, or Bad part status is selected, an Inspection case is created.

Once the return authorization is resolved, the core part is sent to the parts inspector. The parts inspector performs the tear down and testing of the part, and submits the inspection. The inspection case will be assigned to the core parts inspector. The Core claim case will be in the Paid status. The core parts inspector selects the appropriate core disposition. The chargeback case is created under the Parts return request case. Core charges based on the deductible percentage are calculated and propagated to the chargeback case from the Inspection case. The core dispositions and their percentages are configured in the mfg_dispositions database table.

Based on the core disposition selected by the core parts inspector, the chargeback case is created and resolved with the appropriate chargeback amount. The manufacturer had previously paid the core amount to the dealer up front and is now reimbursed using the chargeback.

To configure the Core part return case type, follow these steps: