Recurring failure
Record all repairs for a serial number and configure presets to display if the same repair was done in the past.
Pega Warranty Implementation Guide
If a failure recurs multiple times for the same product
(especially, for automobiles), the dealer and repair technician need to pay special attention
to the current repair to avoid another failure (or be notified of a buyback situation). The
repair order case type has a History tab that records all repairs that have been performed on
the selected serial number and based on preset configurations, an indication is shown on top
of the repair order process to signify if the same issue had been reported and fixed for the
serial number in the past.
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