The Pega® Warranty application creates a parts return request for every part that you need to
return. The request is based on the outcome of the parts return program and whether the part
is included in the bill of materials (BOM) of the repair order, warranty claim, or supplier
claim process. The system creates a Return material case based on the Parts return request
case. A return authorization subcase is then transferred to a dealer regarding each part that
needs to be returned.
When the Return authorization subcase is completed, the Parts return request case for each
part is resolved. For more information, see Return authorization subcase.
After you select a part in the BOM details section of the Repair order, Claim unit, or
Supplier claim cases, the system checks if a part qualifies for a parts return. If a part
qualifies, the Return this part icon indicates that this part must be shipped to the
manufacturer or supplier.