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Automatically generated parts return requests

Updated on January 18, 2022

The Pega® Warranty application creates a parts return request for every part that you need to return. The request is based on the outcome of the parts return program and whether the part is included in the bill of materials (BOM) of the repair order, warranty claim, or supplier claim process. The system creates a Return material case based on the Parts return request case. A return authorization subcase is then transferred to a dealer regarding each part that needs to be returned.

When the Return authorization subcase is completed, the Parts return request case for each part is resolved. For more information, see Return authorization subcase.

After you select a part in the BOM details section of the Repair order, Claim unit, or Supplier claim cases, the system checks if a part qualifies for a parts return. If a part qualifies, the Return this part icon indicates that this part must be shipped to the manufacturer or supplier.

Figure: Automatically generated parts return request

The Return this part icon in BOM details section

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