Creating and restricting Return Authorization cases
Override the creation of part return requests configured in Common Request Programs. As a supplier manager, you can create or restrict a Return Authorization case based on the expiry date specified in the RestrictReturn decision table.
For a part, if you set the expiry date earlier than the current date, the system automatically creates a Return Authorization case. If you set the expiry date to a date after the current date, the system does not create a Return Authorization case. If the repair order consists of multiple parts, the system creates a Return Authorization case only for the parts for which the expiry date is set to a date earlier than the current date.
- Log in to Pega Warranty as a supplier manager. For more information on login credentials, see Operators list and description.
- In the navigation pane of Dev Studio, click Records.
- In the Records pane, click .
- Click the filter icon on the Purpose column, enter RestrictReturn in the search box, and then click Apply.
- Configure the decision table according to your needs. The following table shows an
example configuration:
Condition Area of Responsibility Complete Part Number Part ID Supplier Code Expiry date Return if a0704ca8 20200506 true else if 750545c2 true otherwise false
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