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Operators list and description

Updated on January 18, 2022

Use the operators list to get information about the access groups and actions that each operator in the Warranty application performs.

In the table below:

  • The Create menu control column indicates the particular cases that each operator creates.

  • The Case Access column indicates the cases that each operator can access. For example, a supplier cannot create a supplier claim, but can access a case and pay the claim amount.
  • The application name for each operator is PegaClaimsWarranty

Operator IDJob position/TitleAccess groupCreate control menuCase AccessActions
WarDealer or WarAutoDealerDealer​PegaWarrantyClaims:

Dealer
  • Repair Order
  • Product Inquiry
  • Container
  • Prior Approval Request
  • Claim
  • Message
  • Product Registration
  • Repair Order
  • Product Inquiry
  • Container
  • Prior Approval Request
  • Claim Unit
  • Message
  • Product Registration
  • Part Return Request
  • Diagnosis
  • Appeal
  • Chargeback
  • Creates Repair order which gets converted into a claim
  • Creates Prior Approval request and converts it to claim after receiving an approval from the approver
  • Sends the parts that are requested by the manufacturer
  • Creates appeals on claims that were denied by the assessor
  • Creates messages by selecting region, country, and other details displayed under the Message Center widget
  • Registers a product against a customer
War

Manufacturer

or WarAuto

Manufacturer
ManufacturerPegaWarrantyClaims:

Manufacturer
  • Supplier Claim
  • Product Inquiry
  • Program
  • Supplier Registration
  • Repair Order
  • Product Inquiry
  • Container
  • Prior Approval request
  • Claim Unit
  • Message
  • Product Registration
  • Part Return request
  • Diagnosis
  • Appeal
  • Chargeback
  • Updates delegated rules according to business needs
  • Reviews reports and analyzes monthly performance in the historical data visible on the dashboard
WarAssessor

or WarAuto

Assessor
Warranty AssessorPegaWarrantyClaims:

Assessor
Not applicable
  • Claim Unit
  • Appeal
  • Assesses claims created by the dealer that need to be manually reviewed and paid, denied, held, or reverted
  • Pays, denies, holds, or reverts for appeals
WarAssessor

Manager

or WarAuto

Assessor

Manager
Assessor ManagerPegaWarrantyClaims:

AssessorManager
Not applicable
  • Claim Unit
  • Appeal
  • High Level Approval (HLA) of the approved or rejected claims
  • Manages and reviews assessor's performance
WarApprover or

WarAuto

Approver
Warranty ApproverPegaWarrantyClaims:

Approver
Not applicablePrior Approval
  • Approves or denies the Prior Approval request created by the dealer
  • Updates the causal code and requested percentage for parts, labor, and miscellaneous while approving or denying a prior approval
WarSupplier or

WarAuto

Supplier
Warranty SupplierPegaWarrantyClaims:

Supplier
Product Inquiry Container
  • Product Inquiry
  • Container
  • Supplier Claim
  • Supplier Registration
  • Bulk Payment
  • Payment
  • Dispute
  • Pays or disputes the supplier claim
  • Selects the payment type and processes a payment
  • Handles the bulk payment for outstanding claims
WarSupplier

Manager or

WarAuto

Supplier

Manager
Warranty

Supplier

Manager
PegaWarrantyClaims:

SupplierManager
  • Product Inquiry
  • Program
  • Supplier Claim
  • Supplier Registration
  • Product Inquiry
  • Supplier Claim
  • Supplier Registration
  • Repair Order
  • Chargeback
  • Bulk Payment
  • Payment
  • Dispute
  • Creates a supplier claim
  • Registers a new supplier
  • Reviews the supplier performance by analyzing multiple reports available on the dashboard
  • Manages the manufacturer's suppliers
  • Handles payment and dispute cases
WarShipRcv or

WarAutoShipRcv
Manufacturer

Shipping

and Receiving
PegaWarrantyClaims:

ShippingAndReceiving
Not applicableReturn Authorization Container
  • Receives the container or part shipped by the dealer to the manufacturer
  • Verifies the parts condition and places it in the appropriate bin
WarParts

Inspector or

WarAutoParts

Inspector
Parts InspectorPegaWarrantyClaims:

PartsInspector
Not applicableInspection
  • Creates a supplier claim based on the part disposition
  • Inspects a part that is returned by the dealer
  • Performs teardown and testing to decide about the part disposition
WarRepair

Technician or

WarAutoRepair

Technician
Repair TechnicianPegaWarrantyClaims:

RepairTechnician
  • Product Inquiry
  • Repair Order
  • Product Inquiry
  • Repair Order
  • Diagnosis
  • Repairs a product
  • Adds bill of materials (parts, labor, and miscellaneous) to the repair
WarReport

Admin or

WarAutoReport

Admin
Report Administrator

PegaWarrantyClaims:

ReportAdministrator
Not applicable
  • Product Inquiry
  • Repair Order
  • Diagnosis
Reviews the dealer, supplier, and manufacturer reports
WarCoreShip

Rcv or

WarAutoCore

ShipRcv
Manufacturer Shipping

and Receiving
PegaWarrantyClaims:

CoreShippingAnd

Receiving
Not applicableReturn Authorization Container
  • Receives the core parts shipped by the dealer to the manufacturer
  • Analyses the return authorization information
  • Verifies the parts condition and places it in the appropriate bin
WarCoreParts

Inspector or

WarAutoParts

Inspector
Core Parts InspectorPegaWarrantyClaims:

CorePartsInspector
Not applicableInspection
  • Inspects a core part that is returned by the dealer
  • Performs teardown and testing to decide about the part disposition

​ The high-level Warranty application process flow is detailed in the following image:

​Warranty application processes flow

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