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Processing a core claim through the Return authorization subcase

Updated on January 18, 2022

After you submit the Return authorization subcase, Pega Warranty transfers the case to a core ship receiver. The application processes the Return authorization in one of the following ways:

  • The condition of the part is either good or bad. A BIN number (storage space or slot) is assigned to this part. The return authorization is resolved.
  • The part needs inspection. The Pega Warranty resolves a post return authorization.

If a part needs to be inspected, the shipping and receiving team investigates the part and completes the inspection process within the Return authorization subcase. For more information, see Managing a Return authorization subcase.

If the team finds no fault with the received part and the case has a disposition step assigned, the case is resolved and the dealer receives a core claim amount. The Pega Warranty changes the case status to Paid.

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