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Setting up a Common Request Program

Updated on January 18, 2022

As a manufacturer or a supplier manager, using the Common Request Program, you can automatically create subcases while creating a claim unit or a repair order. If the criteria of the claim unit or the repair order matches the criteria defined in the program, the configured subcase is automatically added to the claim unit or repair order.

You can automatically create the following subcases.

  • Campaign Program
  • Parts return
  • Pre authorization

To create a common request program:

  1. Log in as a supplier manager. For more information on log in credentials, see Operators list and description.
  2. In the header of Dev Studio, click Configure > Common Request Program > Add Program. Alternatively, you can click Create > Case > Program.
  3. Choose a program type, for example, Parts return.
  4. Choose a Case/Supporting Type, for example, Repair Order.
  5. Enter a description (optional), and then click Create.
  6. Under Configure filters, select the Effective date and the End date to set the program validity.
  7. Under Configure locations, click Add filter to select a region and country, and then click Continue.
  8. Under Configure criteria, select the required criteria to apply this program, and then click Continue.
    Note: When an operator with the appropriate permissions creates a repair order or a claim unit with this criteria, the application automatically creates the configured subcase (Campaign Program, Parts return, or Pre authorization) i.e., the configured program is applied to the repair order or the claim unit.
  9. Under Parts return setup:
    1. Select Choose parts to return to choose the parts you want the dealer to return using this program. Choose the parts from the Add parts menu, and then click Add.
    2. If you want the dealer to return all the parts, choose Return all parts in claim. If you want the dealer to be able to select the parts to return, use the Choose parts to return option, and then click Add.
      1. To choose your priority, select a request type from the following.
        • Field action
        • Safety / quality
        • Recall
        • Prior approval
        • OEM Claim
        • Supplier Claim
        Note: When you select a request type, you choose the priority for the parts return so that the right teams review the part return requests inline with the OEM's priorities.
      2. Enter Number to return and Interval to return.
      3. Enter a return percentage. A return percentage indicates that the system randomly creates parts return requests for the repair orders.
  10. Select the Shipping code and the Carrier.
    Note: If you select the Use supplier registration default center (if configured) check box, the default return center address you specified during supplier registration will be automatically added to the case. Similarly, if you choose True for Does this part require inspection? any tear down instructions you specified will be added.
  11. Click Continue.
  12. Choose if you want to notify subscribers, and then click Continue.
  13. Review the configurations and then click Finish.
  14. Click Approve to approve the program.
  15. If you want to update the program, go to Actions > Add work > Update program.

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