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Configuring Higher level Approval (HLA)

Updated on May 20, 2022

The ClaimAssessment flow handles the process of sending the task to either a Worklist of a Workbasket based on the product. This flow is called from the ClaimAnalysis flow. This internally calls the Parts Return flow and the Manually Access Screen flow. The Assessor and Repair Technician are the use roles involved in this flow. The following are the steps to configure higher approval.

  1. In the navigation panel of Dev Studio, click Records.
  2. Click Process > Flow.
  3. Click the filter for Flow Name and search for ClaimAnalysis.
  4. Click the rule to open it.
  5. Configure as needed and save the rule into your implementation layer. For additional information about locked and unlocked rulesets, see Copying a rule or data instance.
  6. Click Save.

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