Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Integrating diagnostics

Updated on May 20, 2022

A dealer or service technician uses diagnostic tools to help with root cause analysis. Once the root cause is determined, the diagnostic tool provides information about the appropriate repair. Repair diagnostics help the repair technician to easily resolve customer issues.

To configure a diagnostic survey in the Warranty application, first create survey questions and then map them with the repair order type. A repair technician uses these survey questions to troubleshoot the problem.

For information about how to create a survey, see Creating a survey.

After creating survey questions, as a Pega Warranty administrator, complete the following steps to map the survey with the repair type.

  1. Log in as a Pega Warranty administrator using the WarSysAdmin operator ID.
  2. In the Dev Studio header search text field, enter SetSurveyName and select the data transform from the results.
  3. To save the rule in a different application, click Save as. Otherwise, click Check out.
  4. Map the survey name with the repair type.
  5. Click Check in.
  6. In the Dev Studio header search text field, enter DiagnosticsEnabled and select the dynamic system setting from the results.
  7. Change the dynamic system setting value to true and click Save.

    If the value is set to false, then the survey questions are displayed instead of the diagnosis questions.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us