Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Recurring failure

Updated on May 20, 2022

Record all repairs for a serial number and configure presets to display if the same repair was done in the past.

If a failure recurs multiple times for the same product (especially, for automobiles), the dealer and repair technician need to pay special attention to the current repair to avoid another failure (or be notified of a buyback situation). The repair order case type has a History tab that records all repairs that have been performed on the selected serial number and based on preset configurations, an indication is shown on top of the repair order process to signify if the same issue had been reported and fixed for the serial number in the past.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us