Standalone core claim is a standalone case not related to the Warranty claim. The Core claim
case starts with the creation of the Core claim case. Select the core parts that need to be
returned. The total core parts amount is automatically populated.
Upon submission of the Core claim, the Core claim case is created. The Parts return request
subcase is created under the Core claim case for each core part added with selected or
identified in the parts section.
Note: The Core claim case will be under Paid status based on the Core disposition
selected by the core parts inspector. If applicable, the chargeback case will be created.
The dealer processes the return authorization, adds the appropriate shipping and carrier
details, and ships the core part.
The receiving clerk checks the condition of the received part. If the Wrong part
status is selected, no Inspection case is created for that part. The chargeback case is
created instead. If either Good, or Bad part status is selected, an Inspection
case is created.
Once the return authorization is resolved, the core part is sent to the core parts inspector.
The Core claim case has a status of Paid. The core parts inspector selects the appropriate
core disposition. The chargeback case is created for the Parts return request case. Core
charges based on the deductible percentage are calculated and propagated to the chargeback
case from the Inspection case. The core dispositions and their percentages are configured in
Based on the core disposition selected by the core parts inspector, the Chargeback case is
created and resolved with the appropriate chargeback amount. The chargeback amount is paid by
the dealer to the manufacturer. The manufacturer pays the core amount to the dealer
To configure the core part return case type as a full payment, follow these steps:
- In the navigation panel of Dev Studio, click
- Click .
- Click the filter for Setting Purpose and search for
- Click the rule to open it.
- In the Value field, enter
- Click Save.