Standalone core claim is a standalone case not related to the Warranty claim. The Core claim
case starts with the creation of the Core claim case. Select the core parts that need to be
returned. The total core parts amount is automatically populated.
Upon submission of the Core claim, the Core claim case is created. The Parts return request
subcase is created under the Core claim for each core part.
Note: The Core claim case will be under Pending-PartsReturn status.
The dealer processes the return authorization, adds the appropriate shipping and carrier
details, and ships the core part.
The receiving clerk checks the condition of the received part. If the Wrong part
status is selected, no Inspection case is created for that part. If either Good, or
Bad part status is selected, an Inspection case is created.
Once the return authorization is resolved, the core part is sent to the parts inspector. The
core parts inspector selects the appropriate core disposition. The core dispositions and its
percentages are configured in the
mfg_dispositionsdatabase table. The Core
claim case is resolved with the appropriate status when the child inspection cases are
The total core amount is paid by the manufacturer to the dealer.
After the inspection case is resolved, the Core claim case is also resolved with the
appropriate status based on the core disposition selected by the core parts inspector.
To configure the Standalone core part return case type, follow these steps:
- In the navigation panel of Dev Studio, click
- Click .
- Click the filter for Setting Purpose and search for
- Click the rule to open it.
- In the Value field, enter
- Click Save.