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Configuring a program for parts return

Updated on November 3, 2020

The Parts Return functionality of Pega Warranty handles the return process for all the parts that need to be returned to the manufacturer for further quality analysis. The parts return requirements are integrated into the claim validations.

Complete the following steps to configure a program for Parts return:

  1. Log in as a Warranty system administrator by using the WarSysAdmin operator ID.
  2. Click Dev Studio > Common Request Program > Add Program.
  3. Select the Parts return program type and supporting type, and click Create.
  4. Configure filters, criteria, and responses based on your business needs.
  5. Set the effective end date for the program to activate and deactivate at the specified time. The effective date is an automatic program activation date. The end date is an automatic program deactivation date.
  6. To configure the applicable regions that are connected to the program:
    1. Click Add filter and select a Region name and Country.
    2. To confirm your selections, click Add.
  7. Define the criteria that are required for the program to start. Configure a qualifier and a value for the selected property type.
    1. The Equals qualifier applies only to numeric or text values.
    2. The EndsWith and StartsWith qdualifiers apply only to text values.
  8. To configure the response type as a parts return reques
    1. Select Create Case type and Parts Return Request as a case type.
    2. To confirm your selections, click Next.
  9. Select parts to exclude, if necessary.
  10. Enter a number and interval of parts to return.
    1. If the created parts return work object contains two different parts, then two return authorizations are created.
    2. If the parts return work object contains a single part, then a single return authorization is created.
  11. Enter a return percentage. A return percentage indicates that the system randomly creates parts return requests for the repair orders.
  12. Enter a shipping code. Enter a manufacturer or a supplier address.
  13. Select a carrier.
  14. Select a return mode based on your business needs.
  15. Decide whether an inspection is needed or not. If you enable this option, the parts return request invokes an Inspection subcase for each part.
  16. Review the provided information and click Finish.

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