A dealer creates a Warranty core claim for a product or a vehicle that is covered by an active warranty by using a Pega^® Warranty claim case. If a product or a vehicle is not covered by an active warranty, a dealer can use the Core claim case.

A Core claim case can be created the following ways:

• Based on the Warranty claim case
• Based on the Core claim case form

After submission, the core claim must then be processed through the Return authorization subcase.

Creating a core claim based on the Warranty claim case

To create a core claim in the Warranty claim case, perform the following tasks:

1. Log in to Pega Warranty as a dealer or an auto dealer for the automotive layer. For more information on login credentials, see Operators list and description.
2. Click +New > Claim.
3. Enter all of the information that is required for the claim process and click Start claim.
4. Select a Warranty claim type and click Continue.
5. Enter all necessary information in the Repair information section and click Continue.
6. Add the repair lines associated with the claim case.
   1. Enter all required data in the Details and Parts sections. The core cost is automatically displayed based on the data that you enter. For more information, see Configuring a core cost.
   2. Enter details in the Labor and Miscellaneous sections.
   3. Click Add.
7. To confirm the added repair lines, click Continue.
8. Review all of the provided information and click Finish.

Creating a core claim without an active warranty

To create a core claim for a product or a vehicle that is not covered by a warranty, perform the following steps:

1. Log in to Pega Warranty as a dealer or an auto dealer for the automotive layer. For more information on login credentials, see Operators list and description.
2. Click +New > Core claim.
3. Enter your dealer ID.
4. Enter the core parts details.
5. Click Submit.

After submitting the claim, for the specified parts, Pega Warranty automatically creates a Parts return case with a Return authorization subcase.

Processing a core claim through the Return authorization subcase

After you submit the Return authorization subcase, Pega Warranty transfers the case to a core ship receiver. The application processes the Return authorization in one of the following ways:

• The condition of the part is either good or bad. A BIN number (storage space or slot) is assigned to this part. The return authorization is resolved.
• The part needs inspection. The Pega Warranty resolves a post return authorization.

If a part needs to be inspected, the shipping and receiving team investigates the part and completes the inspection process within the Return authorization subcase. For more information, see Managing a Return authorization subcase.

If the team finds no fault with the received part and the case has a disposition step assigned, the case is resolved and the dealer receives a core claim amount. The Pega Warranty changes the case status to Paid.