Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Creating a supplier recovery claim

Updated on September 10, 2021

Use the Supplier recovery case to enter and manage supplier recovery claims. When a defect is caused by a supplied part, the manufacturer submits supplier claims to the supplier to be reimbursed for the warranty-related costs associated with the corresponding warranty claim or work order.

To create a supplier recovery claim, choose from the following options:

Creating a supplier recovery claim as a supplier manager

The Supplier recovery claim creation process is based on the failed part that was replaced, unlike the repair order, which is based on the serial number of the product under repair.

To create the supplier recovery claim, complete the following steps:

  1. Log in as a supplier manager. For more information on login credentials, see Operators list and description.
  2. Click New > Supplier claim.
  3. Enter the required information, such as: failed part number, failure and repair date, warranty claim number, type, and product serial number.
    After you enter the part number for the failed part, the system finds the corresponding supplier of the part and fetches the supplier responsibility ratio % for that part from the SetSupplierInfo decision table.
  4. Under the Repair data section, fill in the necessary details of the failure. For more information, see Repair order cost calculation. Under the Claim creation section, all of the product data is automatically populated and displayed based on the serial number.
  5. To finish the procedure, click Submit.

After its submission, the recovery claim is transferred to the supplier Original Equipment Manufacturer (OEM). The OEM can then respond to the claim.

Creating a supplier recovery claim based on the Warranty claim case

The Supplier recovery claim is automatically created by the system when the warranty is paid by the manufacturer. The system copies all of the required information from the warranty claim.

Supplier recovery claims are created from all warranty claims that have a status of Paid or Paid-Adjusted. These claims contain the latest data (including the bill of materials) that the approver has approved. It automates the process of the manufacturer claiming the amount from the supplier that has been paid to the dealer. The created supplier recovery claim is assigned to the appropriate supplier based on the causal part in the Warranty claim. The supplier uses the supplier recovery claim to decide whether to pay or deny the claim.

To access all of the supplier claims, log in as a supplier. For more information on login credentials, see Operators list and description.

Creating a supplier recovery claim based on the Inspection case

You can create supplier recovery claims from an inspection work item based on its disposition. If the parts inspector selects and resolves the inspection with the Supplier recovery disposition status (meaning that the inspection results suggest that the supplier is at fault), the system automatically creates a supplier claim from it.

To access all of the inspection cases, log in as a supplier. For more information on login credentials, see Operators list and description.

  • Previous topic Registering a supplier
  • Next topic Creating a Supplier claim case with a Dispute case as an alternative stage

Related articles

Supplier recovery case type


System Architect Lead System Architect Business Architect Experience Designer Pega Delivery Leader System/Cloud Ops Administrator Case Management Manufacturing

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us