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Operators list and description

Updated on September 10, 2021

Use the operators list to get information about the access groups and actions that each operator in the Warranty application performs.

In the table below:

The Create menu control column indicates the particular cases that each operator creates.
The Case Access column indicates the cases that each operator can access. For example, a supplier cannot create a supplier claim, but can access a case and pay the claim amount.
The application name for each operator is PegaClaimsWarranty.

Operator ID	Job position/Title	Access group	Create control menu	Case Access	Actions
WarDealerSample or WarAutoDealerSample	Dealer	PegaWarrantyClaims_Sample:Dealer	Repair Order Product Inquiry Container Prior Approval Request Claim Message Product Registration	Repair Order Product Inquiry Container Prior Approval Request Claim Unit Message Product Registration Part Return Request Diagnosis Appeal Chargeback	Creates Repair order which gets converted into a claim Creates Prior Approval request and converts it to claim after receiving an approval from the approver Sends the parts that are requested by the manufacturer Creates appeals on claims that were denied by the assessor Creates messages by selecting region, country, and other details displayed under the Message Center widget Registers a product against a customer
WarManufacturerSample or WarAutoManufacturerSample	Manufacturer	PegaWarrantyClaims_Sample:Manufacturer	Supplier Claim Product Inquiry Program Supplier Registration	Repair Order Product Inquiry Container Prior Approval request Claim Unit Message Product Registration Part Return request Diagnosis Appeal Chargeback	Updates delegated rules according to business needs Reviews reports and analyzes monthly performance in the historical data visible on the dashboard
WarAssessorSample or WarAutoAssessorSample	Warranty Assessor	PegaWarrantyClaims_Sample:Assessor	Not applicable	Claim Unit Appeal	Assesses claims created by the dealer that need to be manually reviewed and paid, denied, held, or reverted Pays, denies, holds, or reverts for appeals
WarAssessorManagerSample or WarAutoAssessorManagerSample	Assessor Manager	PegaWarrantyClaims_Sample:AssessorManager	Not applicable	Claim Unit Appeal	High Level Approval (HLA) of the approved or rejected claims Manages and reviews assessor's performance
WarApproverSample or WarAutoApproverSample	Warranty Approver	PegaWarrantyClaims_Sample:Approver	Not applicable	Prior Approval	Approves or denies the Prior Approval request created by the dealer Updates the causal code and requested percentage for parts, labor, and miscellaneous while approving or denying a prior approval
WarSupplierSample or WarAutoSupplierSample	Warranty Supplier	PegaWarrantyClaims_Sample:Supplier	Product Inquiry Container	Product Inquiry Container Supplier Claim Supplier Registration Bulk Payment Payment Dispute	Pays or disputes the supplier claim Selects the payment type and processes a payment Handles the bulk payment for outstanding claims
WarSupplierManagerSample or WarAutoSupplierManagerSample	Warranty Supplier Manager	PegaWarrantyClaims_Sample:SupplierManager	Product Inquiry Program Supplier Claim Supplier Registration	Product Inquiry Supplier Claim Supplier Registration Repair Order Chargeback Bulk Payment Payment Dispute	Creates a supplier claim Registers a new supplier Reviews the supplier performance by analyzing multiple reports available on the dashboard Manages the manufacturer's suppliers Handles payment and dispute cases
WarShipRcvSample or WarAutoShipRcvSample	Manufacturer Shipping and Receiving	PegaWarrantyClaims_Sample:ShippingAndReceiving	Not applicable	Return Authorization Container	Receives the container or part shipped by the dealer to the manufacturer Verifies the parts condition and places it in the appropriate bin
WarPartsInspectorSample or WarAutoPartsInspectorSample	Parts Inspector	PegaWarrantyClaims_Sample:PartsInspector	Not applicable	Inspection	Creates a supplier claim based on the part disposition Inspects a part that is returned by the dealer Performs teardown and testing to decide about the part disposition
WarRepairTechnicianSample or WarAutoRepairTechnicianSample	Repair Technician	PegaWarrantyClaims_Sample:RepairTechnician	Product Inquiry Repair Order	Product Inquiry Repair Order Diagnosis	Repairs a product Adds bill of materials (parts, labor, and miscellaneous) to the repair
WarReportAdminSample or WarAutoReportAdminSample	Report Administrator	PegaWarrantyClaims_Sample:ReportAdministrator	Not applicable	Product Inquiry Repair Order Diagnosis	Reviews the dealer, supplier, and manufacturer reports
WarCoreShipRcvSample or WarAutoCoreShipRcvSample	Manufacturer Shipping and Receiving	PegaWarrantyClaims_Sample:CoreShippingAndReceiving	Not applicable	Return Authorization Container	Receives the core parts shipped by the dealer to the manufacturer Analyses the return authorization information Verifies the parts condition and places it in the appropriate bin
WarCorePartsInspectorSample or WarAutoPartsInspectorSample	Core Parts Inspector	PegaWarrantyClaims_Sample:CorePartsInspector	Not applicable	Inspection	Inspects a core part that is returned by the dealer Performs teardown and testing to decide about the part disposition

The high-level Warranty application process flow is detailed in the following image:

A diagram of the Pega Warranty application process flow Warranty application processes flow

Previous topic Pega Warranty business use case guide
Next topic Warranty portals

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