Workflow export definitions
Obtain high-level metrics for workflow types, find outliers, and understand each instance by basing custom analysis on the exported workflow file. All of the fields in this export are arranged by workflow instance.
The following list defines each field in the workflow export:
- workflow_instance_id
- The specific instance of a workflow (a primary key value).
Data type: VARCHAR
- path_id
- Represents the ordered steps of an instance. If two instances share the same
path_id
, you can describe the two instances as having identical steps in the same order of appearance.Data type: VARCHAR
- workflow_id
- Workflow name of the instance.
Data type: VARCHAR
- workflow_name
- Name of the workflow of the instance.
Data type: VARCHAR
- workflow_type
- Type of workflow, which is either
TAG
orTASK
.Data type: VARCHAR
- shift_date
- The shift day on which the instance was captured.
Data type: DATE in the format of
YYYY/MM/DD
- network_id
- Domain account of the associate who performed the workflow instance step.
Data type: VARCHAR
- level_1_id
- Unique identifier of the next level up from the associate level. This value is
typically the unique ID of the associate's team.
Data type: INTEGER
- level_1_name
- Label that is assigned to
level_1_id
. This value is typically the name of the associate's team.Data type: VARCHAR
- start_time
- The time when the instance began. This value is the same as the
start_time
value of the first step of an instance.Data type: UTC TIMESTAMP in the format of
YYYY/MM/DD hh:mm:ss
- end_time
- A UTC time stamp that represents the time when the event ended. This value is
the same as the
end_time
value of the last step of an instance.Data type: UTC TIMESTAMP in the format of
YYYY/MM/DD hh:mm:ss
- duration_ms
- Number of milliseconds that the instance lasted. This value is the difference
between the
end_time
value of the last step and thestart_time
value of the first step.Data type: BIGINT
- productive_duration_ms
- Number of milliseconds that the associate spent in all productive applications
in the instance.
Data type: BIGINT
- idle_duration_ms
- Number of milliseconds that were idle in the instance.
Data type: BIGINT
- non_work_duration_ms
- Number of milliseconds that the associate spent in all non-work applications in
the instance.
Data type: BIGINT
- unknown_duration_ms
- Number of milliseconds that the associate spent in all unknown applications in
the instance.
Data type: BIGINT
- wait_duration_ms
- Number of milliseconds that the associate spent waiting in any application that
reported wait time during the instance.
Data type: BIGINT
- waste_duration_ms
- Number of milliseconds that the associate spent idle or in any non-work or
unknown application during the instance.
Data type: BIGINT
- occ_duration_ms
- Number of milliseconds of that the associate spent idle and where the associate
identified the idle time by using an off computer code (OCC). You can capture
this information only if you enable the OCC feature.
Data type: BIGINT
- num_steps
- Number of steps in the workflow instance.
Data type: INTEGER
- cutcopy_count
- Total number of times that the associate pressed Ctrl+X and Ctrl+C during the
workflow instance.
Data type: INTEGER
- paste_count
- Total number of times that the associate pressed Ctrl+V during the workflow
instance.
Data type: INTEGER
- keypress_count
- Total number of key presses by the associate during the workflow instance. This
number includes the key presses for any cut, copy, paste, and error keys.
Data type: INTEGER
- errorkeypress_count
- Total number of times that the associate pressed the Delete key and the
Backspace key during the workflow instance.
Data type: INTEGER
- mouseclick_count
- Number of mouse and wheel button clicks during the workflow instance.
Data type: INTEGER
- mousewheel_count
- Number of spins of the mouse wheel during the workflow instance.
Data type: INTEGER
- scroll_count
- An integer that represents the number of scrolls of the associate during the
workflow instance. Scrolling generally means that the associate wanted to view
something that was not visible in the current size of the window.
Data type: INTEGER
- windowmovesize_count
- Number of times that an associate moved or resized the window of an application
on the screen during the workflow instance.
Data type: INTEGER
- friction_score
- A score that indicates the amount of interaction that is required to complete
the workflow based on the number of steps, key presses, clicks, and scrolls in a
workflow.
Data type: DECIMAL
- efficiency_score
- A score that indicates the amount of waste in a workflow by comparing production
and other work time to total time.
Data type: DECIMAL
- complexity_score
- A score that indicates the variability that is required to complete a workflow,
including total applications and screens, unique applications and screens, and
number of steps in a workflow.
Data type: DECIMAL
- overall_score
- A score that indicates the overall health of the workflow, based on the
efficiency, complexity, and friction scores of all paths in the workflow along
with other criteria. This score is a weighted average that helps analysts
determine which workflows might require more analysis.
Data type: DECIMAL
- instance_cost
- Duration (in hours) of the event multiplied by the cost (hourly rate).
Data type: DECIMAL
- day
- The day in which the associate completed the instance.
Data type: VARCHAR in the format of
YYYYMMDD
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