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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D33227 · Issue 510826

Check added for lock expiration when using Save for Default locking

Resolved in Pega Version 8.4

With the default case locking policy, during the process from creating a Case Object to Submit it was possible for multiple users to edit and save the same work object if the lock expired for the original user. No warnings appeared. To resolve this, handling has been added for a lock expiration scenario: previously, Save for Default locking was not considered. This has now been updated with a check that will evaluate whether or not the lock is gone before attempting to save.

SR-D24651 · Issue 495766

Proper assignment instructions sent when transferring

Resolved in Pega Version 8.4

Assignment instructions were not getting added properly when transferring to Workbaskets. Because both .pyInstruction and Param.InstructionNote are set in call Reassign (to workbasket), the same instruction value was being given twice. To resolve this, step 8 (Call Reassign) of Work-.pyReassignAssignment has been modified and will not send the InstructionNote param as instruction is already updated on the newassign page with the instruction value on reassign page in the previous step (step 7).

SR-D39264 · Issue 518841

Multiple files uploaded using "select file" will be handled asynchronously

Resolved in Pega Version 8.4

In order to resolve an intermittent error when uploading multiple files using the "select file" button, each file will be uploaded asynchronously to avoid overloading the browser threshold.

SR-D30687 · Issue 500892

Update message clarified for manual case update after SmartEmail shape used

Resolved in Pega Version 8.4

For a case with #1 Optimistic Lock and #2 a SendEmail smart shape in the middle of a flow, once the SendEmail updated the case in the background, updating the case manually resulted in a "Please re-submit" message being displayed without any explanation. This has been resolved by ensuring that instead of a resubmit message (system update), the system will show a refresh message (normal update).

SR-D51535 · Issue 519476

Enhanced discrimination for tasks in MyPega spaces

Resolved in Pega Version 8.4

When using My Pega for spaces and tasks, using drag and drop to move many cases around quickly resulted in tasks intermittently ending up in a state where they could not be updated further and became unusable. Analysis showed that because the milliseconds part of the update time was rounded, the logic of comparing for value between 0 and 1000 failed when the comparison returned -ve value. To resolve this, the comparison has been modified to !=0 and the 'when' rule pyContinueTaskProcessing has been added as an extension along with the appropriate usage guide to restrict processing. By default, the system will consider task name, description, due date, assignee, and rank properties; if more properties are needed to evaluate, this when rule can help.

SR-D29114 · Issue 499933

Added handling for bulleted text insert triggering audit

Resolved in Pega Version 8.4

When a bulleted text (copied from an email or rich text ) was used in the text area property, the audit considered it as a change even when there was no change. This was tracked to the field value 'pyHistoryMemo • ChangeTrack_Add' in @baseclass which is being used to get the localized value for audit memo: the field value accepts only 2 parameters, but the inserted text area input contained the '\t' that is used for parameter translation. To resolve this, the system will call the addMemoForSecurityChangeTracking utility method to replace all \t's present in both the Current Value and Previous value with 'empty' such that no '\t' characters are available in either of the string parameters.

SR-D43807 · Issue 512048

Localization added to File upload alerts

Resolved in Pega Version 8.4

When uploading files as part of adding attachments, error and warning messages were displayed as alerts in English despite using localization. This was traced to the pzMultiDragDropControlStandard control rule having the HTML alert messages hard coded instead of using field values which could be localized. To resolve this, field values have been created for the messages related to DragDropMaxSize, FileNotExistMessage, FileUploadSupportMessage, and UnableToLoadFileMessage.

SR-D23723 · Issue 503089

pxGenerateExcelFile updated for handling blank dates

Resolved in Pega Version 8.4

When using a custom template for exporting to Excel, blank DateTime property column values defaulted to the current date or to 1/1/1970. To resolve this, the pxGenerateExcelFile activity has been updated to ensure that an empty date will be exported as blank and that given dates will appear in the correct datetime format.

SR-D47312 · Issue 513568

pxGenerateExcelFile updated for handling blank dates

Resolved in Pega Version 8.4

When using a custom template for exporting to Excel, blank DateTime property column values defaulted to the current date or to 1/1/1970. To resolve this, the pxGenerateExcelFile activity has been updated to ensure that an empty date will be exported as blank and that given dates will appear in the correct datetime format.

SR-D37444 · Issue 507039

WorkBasketGadget control updated for improved backwards compatibility

Resolved in Pega Version 8.4

After upgrade, the WorkBasketGadget Control was not retrieving the work queues. This was traced to a backwards compatibility issue introduced when greater security was put in place. The control WorkBasketGadget contains a call to pzEncryptURLActionString that was introduced in 8.x versions of the platform to encrypt URLs to avoid hijacking. The content of the URL relies on the pxRequestor.pxWorkGroup property, which is resolved using pega:reference tags. This approach was working in versions below 8.x, but these tags were not resolved at runtime. To correct this, requestorWorkGroup will be resolved as string and passed as a parameter instead of using pega:reference tags.

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