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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-132297 · Issue 583956

FlowAction HelpText retained on refresh

Resolved in Pega Version 8.5.1

When a FlowAction configured with HTML was rendered on UI, reloading made the HelpText disappear. Flow action help icon is displayed using pzActionHelp control, which uses the Task Index parameter to determine whether to show the help icon or not. Investigation showed that when pyCaseActionAreaHeader was getting refreshed, this parameter was missed. To resolve this, the pzActionHelp control has been modified to fetch the correct action and index which will be used in displaying the flow action help.

INC-135161 · Issue 580936

Upload with "Select File" works in IE

Resolved in Pega Version 8.5.1

When using IE, uploading a document was failing on the first try when using the "Select File" button. The second attempt worked as expected. This was an intended consequence of work done to enable attaching the same file after deleting it, and was related to Microsoft Internet Explorer calling an "onChange" which caused the "pzAttachFileDDFileList" section which is used to display the attachments uploaded to not be properly refreshed. This has been resolved by updating the pzMultiFilePath control handling of the success and failure of the upload function call.

INC-136206 · Issue 584327

Handling added for Japanese characters in filename during Safari file upload

Resolved in Pega Version 8.5.1

When using the Safari browser, uploading a file containing Japanese characters resulted in an error message indicating the file was not found afterwards. This was caused by Safari not encoding the flename in the Form Data/Query String as part of the request for file upload, resulting in the filename not being decoded properly. To resolve this, a function named pzBrowserIsSafari has been added to check the browser, and if it is Safari, the system will normalize the filename.

INC-135751 · Issue 587287

Null check added for embedded section pyInclude tag

Resolved in Pega Version 8.5.1

When attempting to implement a call to the Pega API casetypes endpoint, the end point /casetypes/{id} returned data for only some of the casetype IDs. For others there was no content in the response and in the logs the error "null at com.pegarules.generated.pzAPICreateJsonForGroup" was seen. This was traced to the use of an old section which did not generate the embedded section pyInclude tag. When the API was called on the same section, it tried to perform an equality check on the variable which gets the pyInclude value, and the null value caused the null-pointer exception. This has been resolved by adding a null check to cover pyInclude in an embedded section.

INC-129443 · Issue 582612

Reopen details correctly saved to pxResolveSummary

Resolved in Pega Version 8.5.1

When cases were reopened using a call to the out-of-the-box Work-.Reopen activity or the Re-open work item link in the Case Tools, the changes to track the reopen in pxResolveSummary were not saved and were lost after a refresh of the case. This has been resolved by updating the ticket handling and modifying the reopenworkobject activity to set the resolve-summary details before re-opening the WO.

INC-136208 · Issue 585226

Case history filter added for manual instantiation of Child Case

Resolved in Pega Version 8.5.1

After upgrade from v7.4 to v8.3, creating any child case from a parent case unexpectedly added the audit history "Child case xxxxx has been manually instantiated" to the parent case. In order to make this customizable, an "isHistoryAvailable" function has been added in the 'when' condition of "AddCoveredWork" Activity's "History-Add" Step. This will use the FilterHistory decision tree, which now has a setting for "ChildCaseInsAudit" to control whether or not the manual Instantiation of a Child Case will appear in the case history. The default is "true"; setting it to "false" will suppress the message.

INC-128193 · Issue 575947

Added check for OperatorID page

Resolved in Pega Version 8.5.1

When logging in, operators were seeing exceptions related to "reference .pxOperatorSkillsCount is not valid. Reason: FUAInstance-NullMyStepPage at com.pegarules.generated.activity.ra_action_setworkinfo". The OperatorID page is created when a user is logged in, and the scenario of an OperatorID page not being present is rare but can occur. To resolve this, a 'when' condition has been added to check whether the OperatorID page exists before populating the pxOperatorSkillCount property.

SR-D77719 · Issue 569769

OpenIfStale updated to resolve optimistic locking race condition

Resolved in Pega Version 8.5.1

A race condition was created in optimistic locking by having two assignments save at overlapping times. This has been resolved by modifying the pzShowConflicts activity to use a version of openIfStale which will consider a workpage as stale even if the difference in pxUpdateDatetime is in milliseconds.

INC-129533 · Issue 576661

Proper MIME type kept for attachments

Resolved in Pega Version 8.5.1

When Email Listeners processed an email with an attachment and stored that attachment to an instance of DATA-WORKATTACH-FILE, it did not keep the full MIME type in the property pyAttachMimeType, but kept just the subtype (so "application/PDF" became "PDF" and "image/jpeg" became "jpeg"). As a consequence, the MIME type could not be reconstructed correctly when the file was attached to an outbound email. While most email clients were able to reconstruct (guess) the type of the file from the filename (or, more precisely, from the extension), this did not work when the email was processed by an automated system reliant on the correctly set Content-Type header. This has been corrected by reading the mime type from data-workattach-file page and setting the content type header while constructing the multipart with this value.

INC-135335 · Issue 588510

Parent flow next step will take precedence over sub-process

Resolved in Pega Version 8.5.1

A Breadcrumb configured in the screen flow was not displaying at the last assignment when there were multiple embedded sub processes and the last assignment was called in a sub process. This was traced to the parent flow next step information not being passed due to the next step in the sub process being marked as an end shape. To resolve this, the pzFlowSteps7 html control has been updated to pass the parent flow's next step information in this situation.

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