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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-207996 · Issue 709665

Check added for parent case dependency if deferred-save is used

Resolved in Pega Version 8.8

After updating the status of a parent case to "Pending-ChildCaseDependency", the wait shape for the child case that should have been triggered by the status did not work and the child case remained on hold. This was a missed use case for the pxCheckFlowDependencies activity where defer-save operations on Index-AssignDeps class was not considered, and may happen when the Queue Processor is evaluating the dependencies while instances to Index-AssignDeps are not committed yet. To resolve this, code has been added to check the entry of the parent case dependency in deferred-save if its not present in Index-AssignmentDeps table.

INC-207218 · Issue 706367

Check added to prevent duplicate approval by single agent

Resolved in Pega Version 8.8

When using a cascading Approvals process supported both by a web access button or by responding via email, a single agent could use both methods and advance a case an additional step as if they were the next approval level. This was due to the system only checking the pzInsKey when processing the approval while the assignment key will be the same for the cascading approvals assignments. This has been resolved by introducing a datetime check to validate if the email approval assignment creation datetime and the one in the database have same value; if yes the approval process will proceed and if not it will exit.

INC-215499 · Issue 714488

Assignment routing updated for swimlanes

Resolved in Pega Version 8.8

Routing options were not working for workbasket routing when using swimlanes. Investigation showed that when an assignment was added inside the swimlane, the assignment type value was defaulting to Worklist on submit of the assignment property panel. Manually changing it to workqueue did not make the routing section visible. This has been resolved by adding a 'visible when' condition to the "Route To" field to check if the assignment is not in the swimlane. The same check has been added to a 'disable when' condition for the 'Assignment type' drop down.

INC-224299 · Issue 736466

CaseTypeClass property created in @baseclass for better upgrade compatibility

Resolved in Pega Version 8.8

When trying to use page-validate on pyWorkPage the error "The page contains an undefined property: pyWorkPage.pyAddableWorkList(1).caseTypeClass\nValidation failed: Errors Detected" was generated. This was traced to the difference in handling for old casetypes from earlier versions of Pega, and has been resolved by creating the caseTypeClass property in @baseclass.

INC-226400 · Issue 731712

Adhoc case creation repaired

Resolved in Pega Version 8.8

Adhoc case creation was not working. The adhoc case creation flow action uses a page called "newWorkPage" for case creation: this parameter page which is used by the pySaveAdHocCase activity in the pyCreateAdhocCase flow action has a naming conflict with page name in activity pzShowConflicts, resulting in the system removing both the pages in step 11 of pzShowConflicts activity. To resolve this, the page created and used in pzShowConflicts has been renamed from newWorkPage to showConflictsWorkPage.

INC-188469 · Issue 714843

Updated retainLock for DoClose activity

Resolved in Pega Version 8.8

After sending an external email notification from a case, attempting to use the "close" button resulted in an access denied error. This was traced to a missed use case for recent security improvements which resulted in not setting the required parameter retainLock for the DoClose activity, and has been resolved.

INC-203595 · Issue 702360

Updated retainLock for DoClose activity

Resolved in Pega Version 8.8

After sending an external email notification from a case, attempting to use the "close" button resulted in an access denied error. This was traced to a missed use case for recent security improvements which resulted in not setting the required parameter retainLock for the DoClose activity, and has been resolved.

INC-192673 · Issue 689552

Tab highlighting updated

Resolved in Pega Version 8.8

Not all elements were indicated with yellow highlighting when tabbing through the screen. This has been resolved.

INC-224726 · Issue 730543

Resolved drag and drop duplicate entries

Resolved in Pega Version 8.8

Including files with Drag and Drop control was resulting in duplicate file entries. This was traced to run visibility on client being enabled by default on layout in the section pzAttachContentScreen, and has been resolved by modifying the default to be that run visibility on client is disabled on layout in this section when pyDescription is null.

INC-230826 · Issue 733552

Legacy hardcoded WorkPage removed from ReassignAssignment

Resolved in Pega Version 8.8

When there was a child case Task available, attempting to transfer the case caused the system to update the Parent case .pxFlow(CreateTask) instead of the Task case .pxFlow(CreateTask). This was traced to the pyReassignAssignment activity having a legacy hardcoded page pyWorkPage defined, and this hardcoded page has been removed to resolve this issue.

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