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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-185760 · Issue 668742

SQL queries modified to use qualified table references

Resolved in Pega Version 8.7

Portal launch in the development environment was taking an excessive amount of time, as were some standard reports. The PurgeAssemplyDatabaseCache agent activity also generated an error regarding "(internal.cache.RAPurge) ERROR - Purge, unexpected error in removeOldAppCentricCacheData". These issues were traced to SQL queries that contained pr_sys_app_hierarchy_flat without a schema qualifier, and have been resolved by changing to class qualified table references.

SR-D33934 · Issue 503333

Parent case lock properly released when child case is resolved

Resolved in Pega Version 8.2.4

After creating Parent-Child casetypes with default locking where the child case had the “Allow access to parent” check box checked, the temporary lock acquired on the parent during resolution of the child case was not released afterwards. If “Allow access to parent” was not checked, then the locks were released on both the parent and the child. This was traced to a combination of parameters used by the openIfStale() API where aUnlockOnCommit could be set to false despite the provided locking strategy expecting it to be true, as well as honoring UnlockOnCommit when maintainLockingStrategy is false. To resolve this, the system has been updated to always check whether the lock is available in the map already and if it is, then set unlockonCommit to true. Otherwise, under all cases, honor the passed-in unlockOnCommit value.

SR-D42670 · Issue 510183

Force order added to inner join when running a Rules Resolution filter

Resolved in Pega Version 8.2.4

After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in Report Definition, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.

SR-D20423 · Issue 503444

Improved upgrade handling for tables using classes with property references

Resolved in Pega Version 8.2.4

After upgrade, some page property values were blank and exposed database columns did not contain the values. Investigation showed that the reference properties did not have context and hence column population was not able to determine their value. To resolve this, instead of doing column population for all the columns, the system will identify classes that have property references and that are being optimized as part of upgrade process and maintain a list of specific columns to update.

INC-176274 · Issue 666390

Timeout check added to authorization to preserve portal context

Resolved in Pega Version 8.7

When using SAML SSO Authentication Service with "Use access group timeout" and "Redirect to IDP login after logout" selected and "Force authentication" not selected, manually logging out correctly returned the view to the custom SSO login page but the timeout logout returned the default Pega login page as if SSO was not in use. Analysis showed there was a "Failed to open portal" error after doing some action post timeout, and this was traced to pyPortal page not having a value. Investigation showed this was blank due to the creation of new thread while the requestor state was perceived as unauthenticated because of the timeout. To resolve this, a timeout check has been added to the following: Authorization#setActiveAccessGroup(java.lang.String, boolean, boolean, java.util.Map) BasicApplicationContextImmutableImpl#applyApplicationProperties

INC-177737 · Issue 663141

Authentication requirement updated for CallConnector

Resolved in Pega Version 8.7

After update, invoking a REST API call during SSO login which eventually called pxCallConnector (Final Activity) in @baseclass Pega-RulesEngine failed at the CallConnector step. This was caused by a change in recent Pega versions which enabled authentication for this activity, and has been resolved by marking the activity as internal and disabling the authentication requirement.

INC-187553 · Issue 675429

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188080 · Issue 673783

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188143 · Issue 674972

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-189477 · Issue 674034

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.7

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

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