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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-174652 · Issue 654140

Case Archive updated to better prune email and attachment metadata

Resolved in Pega Version 8.7

After configuring pyPegaArchiver, pyPegaIndexer and pyPegaPurger to remove old cases, there were no records present in the pr_metadata table but the records related to Data-Corr-Email, Data-WorkAttach-File and Link-Attachment remained. As there is no harm in removing these entries because the system has already copied the reference to these attachments, the entry in pr_metadata can be removed without any issue. With this update, external and shared entries now get removed from pr_metadata table when a purge is performed, however they do not get removed from the target table.

INC-173436 · Issue 648821

Performance improvement for Application Save: Node Level Data Pages

Resolved in Pega Version 8.7

As part of new functionality introduced in 8.3, data types defined in the application record will be turned into data objects on Application save. As part of this process node level pages are invalidated and reloaded and there is an explicit commit that marks the Application record as dirty and sends any calls for the application record to the database for fresh records. In a multi-node environment, the number of queries to get the application record being saved became exponentially higher and performance impacts were seen. This has been resolved by updating the system to skip eager loading of the data page definition when an access rule or application definition is saved.

INC-192979 · Issue 678361

Performance improvement for Application Save: Node Level Data Pages

Resolved in Pega Version 8.7

As part of new functionality introduced in 8.3, data types defined in the application record will be turned into data objects on Application save. As part of this process node level pages are invalidated and reloaded and there is an explicit commit that marks the Application record as dirty and sends any calls for the application record to the database for fresh records. In a multi-node environment, the number of queries to get the application record being saved became exponentially higher and performance impacts were seen. This has been resolved by updating the system to skip eager loading of the data page definition when an access rule or application definition is saved.

INC-185266 · Issue 676581

Index table correctly populates after migration

Resolved in Pega Version 8.7

After creating a product file with work instances, only some records were populating in the index-workpartyuri class through index rule. Investigation showed that if the IDs specified for the Work Range started with the same digits as were seen after the case prefix (e.g. W-1, W-1000, or W-22, W-2201) then only the indexes for cases that start with W-1 or W-22 were included in the export. This was traced to a step in AddPartyIndexWhenCondition where the EstimatedWorkPrefix local variable was calculated: the java step extracted anything that was the same from the start of the To and From range without taking into account the possibility that some digit characters after the "-" could be the same. To improve the accuracy of the prefix estimation, "-\d" will be used to make an educated guess.

INC-239902 · Issue 628577

Handling added for multi-file upload of duplicated files

Resolved in Pega Version 8.7

Attaching the same file multiple times during a single upload caused some of the duplicated files to not be included. The issue was not seen when attaching the same file multiple times but in different attempts. The exception "Can't continue with file attachment. FileData.xlsx is missing and might have been quarantined by anti-malware software" was logged. This was caused by the files being uploaded without updating filenames to have a unique ID, so multiple files with the same name were overwriting the previous file. This has been resolved by setting the appendUniqueIdToFileName parameter to true in the upload request so each copy of the filename is treated as an individual file.

SR-D27161 · Issue 503154

Step staus fail logic updated to handle agent activity exception

Resolved in Pega Version 8.2.4

Attempting to execute an advanced agent containing logic that set a step status to fail resulted in the error "Agent activity disabled due to execution errors; ErrorMsg: unable to execute agent: Cannot obtain a lock on instance as Requestor already has the lock ". This was traced to a backwards compatibility issue with previous work done to handle cases where agent activity requires authentication and agent has "bypass auth" flag set to false. Agent activity is not allowed to execute by the engine, and to show this scenario as exception case instead of showing it as running in admin studio, changes were made to rely on step status as the engine internally sets step status to false in this case. However, this inadvertently affected use cases where agent activity sets the status as fail in its logic. To resolve this, the system has been updated to handle the exception case and not consider StepStatus.

SR-D28719 · Issue 505967

Null archive check added to set import process status

Resolved in Pega Version 8.2.4

After running a 'prpcServiceUtils.sh import' which failed due to a low-level null pointer error, the job "IMPORTREQUEST-2" then incorrectly showed the status as 'IN PROGRESS' instead of 'FAILED'. In this case, the null pointer exception occurred because two imports were unintentionally happening at the same time: the process copied up the same set of archives to the service export directory, but the first import processed an archive and deleted it so that the second process failed to find it. When it exited with the null pointer exception, the status was not set to 'failed'. To resolve this, a null archive check has been added which will set the status to 'failed' if the archive is unsupported, corrupt, or not there at all.

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