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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-137882 · Issue 599140

Hazelcast will be used to determine node presence

Resolved in Pega Version 8.4.4

When calling logoff from the end user portal, sporadic PresenceStandardLifeCycleListener exceptions were seen during high load periods. This was traced to changes made in the Service Discovery behavior: when there is an issue with the node and heartbeats are missed, the node goes to Safe Mode. This caused the topology to change and trigger clearing off presence sessions, but the node still received service requests and this issue was seen. To resolve this, an updated has been made so the system will rely on the Hazelcast listener instead of service discovery to determine whether a node has left.

INC-138840 · Issue 599980

Data-Summary reports default will not use the rule resolved setting

Resolved in Pega Version 8.4.4

An intermittent issue was seen where a query could become stuck for ~2 hours in the database. This has been resolved by setting the default for Data-Summary reports to not use the rule resolved setting.

INC-147873 · Issue 610864

Custom header character encoding for Subject added

Resolved in Pega Version 8.4.4

Case correspondence that contained a Subject with accent characters such as "Invitation à être" was being rejected by MailJet on the basis of encoding issues on the "Thread-Topic" when using custom headers. The error "BAD HEADER SECTION, Non-encoded non-ASCII data (and not UTF-8)" was generated. This was traced to the Send Email Smart Shape handling when using custom headers, and has been resolved by encoding the Subject before appending it to the Thread-topic header while adding custom headers.

INC-146610 · Issue 614422

MimeTypeHandler added for cloud downloads on mobile

Resolved in Pega Version 8.4.4

When using the Pega cloud storage repository (Application -> Integration -> Content Storage) with the Google Chrome browser on an android device, it was possible to upload attachments but re-downloading the attachments failed. Investigation showed that this was due to the content-type appearing as application/* so Google Chrome on mobile was not able to identify the file type. This was a missed use-case for returnFileForDownload(), and has been resolved by setting the system to use MimeTypeHandler for getting the content type.

INC-144387 · Issue 605342

Support added for allow list for LaxRedirectStrategy

Resolved in Pega Version 8.4.4

When using Connect REST with POST to access a third-party service deployed on multiple nodes, the load balancer sometimes replied 302 with Location header. The ability to allow the REST connector to automatically follow these redirects even in the case of POST messages is supported by Apache http client via LaxRedirectStrategy, but REST Connectors need both rule and engine enhancements to allow for this. To support this use, an allow list has been implemted for hostnames. This will allow the connector to be configured to follow the LaxRedirectStrategy only when the hostname of the redirect location is in the allow list. The default will continue to block the redirect.

SR-D96430 · Issue 561525

Updated visibility condition expression handling for decimal values

Resolved in Pega Version 8.4.4

After upgrade, any visibility condition expression failed to evaluate decimal values that used precision. When 0 (zero) was entered as a value in the input field, a button that was configured to show was visible as expected. When the value was entered as 0.0, the input failed and the button did not show. The problem did not happen "Run visibility condition on client" was enabled. Investigation showed this was an issue with how the When expression was evaluated and calculated within JspWhenEvaluate, and has been resolved.

INC-134188 · Issue 576731

XML Parse handles dates with time zone correctly

Resolved in Pega Version 8.4.4

Due to a difference in data mapping behavior for Date values, the Parse XML new assembler implementation was incorrectly applying the DateTime type of processing for Date inputs when using timezones and silently ignored the exceptions reported. This has been resolved.

INC-147140 · Issue 604371

Email listener update for Microsoft Exchange server

Resolved in Pega Version 8.4.4

After upgrade, TooManyObjectsOpenedException/MapiExceptionSessionLimit errors were seen when starting the email listener. Investigation showed that when the listener was started, two sessions were getting opened and then not closed properly. This was a method originally intended to allow the system to re-use the session to minimize performance overhead, but it is not well-suited for use with Microsoft exchange server as the Exchange server is unable to cleanup idle sessions. As a result, too many MAPI sessions were opened and led to an authentication exception while opening additional sessions. To resolve this, an update has been made so the system will close the session while the listener sleeps. This stop, restart and graceful shutdown scenario for single threaded email listener scenarios will create a new session every time and close it properly.

INC-125972 · Issue 604083

Improved resolved rules cache

Resolved in Pega Version 8.4.4

When Rule resolution iterated over a candidate list to fetch a candidate, performance issues were seen on very large sites. To resolve this, an enhancement has been added that will cache the resolved virtual table entries to optimize performance in high demand use cases like DSM.

INC-137775 · Issue 583783

Improved resolved rules cache

Resolved in Pega Version 8.4.4

When Rule resolution iterated over a candidate list to fetch a candidate, performance issues were seen on very large sites. To resolve this, an enhancement has been added that will cache the resolved virtual table entries to optimize performance in high demand use cases like DSM.

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