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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-218532 · Issue 742524

File listener error recovery resumes from failure point

Resolved in Pega Version 8.8

When file listeners were unable to parse a file due to exception, the automatic error recovery did not start parsing from the correct location. Investigation showed the segment was not tracked during file listener run, so during error recovery the file listener always started processing from the first segment instead of the segment from which it failed. This was a missed use case and has been resolved by tracking the active segment and utilizing it during the error recovery run of the file listener.

INC-183728 · Issue 665133

Oracle handling updated for primary key in upgrade DDL

Resolved in Pega Version 8.7

Previously, when a primary key of a table was created Oracle would automatically create a unique index with the same name as the primary key. However, with the introduction of Oracle 19, an optimization was added which will not do that if there is another unique index on the table which contains the column(s) of the primary key. This difference can cause updates to fail with the error "cannot drop index used for enforcement of unique/primary key". This has been resolved by updating the handling for primary key constraint and the corresponding index name.

INC-217904 · Issue 730432

New prconfigs added to handle lob closed error

Resolved in Pega Version 8.8

BIX extraction was encountering the SQL error "Invalid operation: Lob is closed" while reading the BLOB, but the rest of the records were able to be extracted. This was traced to previous work done to resolve an issue where Oracle temporary space used to write the LOB was not freed up after writing records to Log-Service-File when using OJDBC8 or OJDBC10 versions. This change caused an issue for DB2 where the freed BLOB was still trying to be extracted. To address this, new prconfig settings have been introduced to control freeing BLOB memory. If the error is seen regarding the lob being closed, add and disable these settings (set value as false) in the pronfig.xml file. DATABASE_MANAGEMENT_FREELOB: settingName: database/management/freeLOB description: If this flag is set to false, it controls the free memory calls defaultValue: true DATABASE_MANAGEMENT_FREEPAGEDBMAPPERLOB: settingName: database/management/freePageDBMapperLOB description: If this flag is set to false, it controls the free memory calls. defaultValue: true Following this change, restart the server.

INC-218802 · Issue 736911

New prconfigs added to handle lob closed error

Resolved in Pega Version 8.8

BIX extraction was encountering the SQL error "Invalid operation: Lob is closed" while reading the BLOB, but the rest of the records were able to be extracted. This was traced to previous work done to resolve an issue where Oracle temporary space used to write the LOB was not freed up after writing records to Log-Service-File when using OJDBC8 or OJDBC10 versions. This change caused an issue for DB2 where the freed BLOB was still trying to be extracted. To address this, new prconfig settings have been introduced to control freeing BLOB memory. If the error is seen regarding the lob being closed, add and disable these settings (set value as false) in the pronfig.xml file. DATABASE_MANAGEMENT_FREELOB: settingName: database/management/freeLOB description: If this flag is set to false, it controls the free memory calls defaultValue: true DATABASE_MANAGEMENT_FREEPAGEDBMAPPERLOB: settingName: database/management/freePageDBMapperLOB description: If this flag is set to false, it controls the free memory calls. defaultValue: true Following this change, restart the server.

INC-220251 · Issue 732073

New prconfigs added to handle lob closed error

Resolved in Pega Version 8.8

BIX extraction was encountering the SQL error "Invalid operation: Lob is closed" while reading the BLOB, but the rest of the records were able to be extracted. This was traced to previous work done to resolve an issue where Oracle temporary space used to write the LOB was not freed up after writing records to Log-Service-File when using OJDBC8 or OJDBC10 versions. This change caused an issue for DB2 where the freed BLOB was still trying to be extracted. To address this, new prconfig settings have been introduced to control freeing BLOB memory. If the error is seen regarding the lob being closed, add and disable these settings (set value as false) in the pronfig.xml file. DATABASE_MANAGEMENT_FREELOB: settingName: database/management/freeLOB description: If this flag is set to false, it controls the free memory calls defaultValue: true DATABASE_MANAGEMENT_FREEPAGEDBMAPPERLOB: settingName: database/management/freePageDBMapperLOB description: If this flag is set to false, it controls the free memory calls. defaultValue: true Following this change, restart the server.

INC-162262 · Issue 654966

Query added to find time zone for MSSQL database

Resolved in Pega Version 8.7

The exception "com.microsoft.sqlserver.jdbc.SQLServerException: xp_regread() returned error 5, 'Access is denied.'" was generated when the AES agent PushDBSizeInfo was being run. This was traced to the GetDBInfo activity trying to retrieve the time zone of the MSSQL database by executing a query that used a Microsoft SQL routine to read the windows registry to get the current time zone. The error was not due to security within the SQL Server, but instead was caused by Microsoft Windows security related to the permissions on the registry keys for the users under which specific SQL Server processes were running. To resolve this, an update has been made to call a different query which will get the time zone for the SQL Server.

INC-172849 · Issue 665983

SortPageList method updated for Obj-Sort

Resolved in Pega Version 8.7

Sorting page lists backed by a node level datapage using Obj-Sort was causing a ConcurrentModificationException. This has been resolved by updating the SorterImpl.sortPageList method to use java7CollectionsSort instead of collectionsSortWithInferenceEngineDisabled.

INC-204998 · Issue 705628

Data page definition reload made more robust

Resolved in Pega Version 8.8

The data page was intermittently being removed from the cache. This was traced to the use of a thread from ThreadContainer to reload the data page definition: a null thread could be returned if the request came from a master agent, which would then cause the definition reload to fail. This has been resolved by updating the system to use the current thread in context to reload the data page definition.

INC-205774 · Issue 721818

Data page definition reload made more robust

Resolved in Pega Version 8.8

The data page was intermittently being removed from the cache. This was traced to the use of a thread from ThreadContainer to reload the data page definition: a null thread could be returned if the request came from a master agent, which would then cause the definition reload to fail. This has been resolved by updating the system to use the current thread in context to reload the data page definition.

INC-211599 · Issue 708544

Data page definition reload made more robust

Resolved in Pega Version 8.8

The data page was intermittently being removed from the cache. This was traced to the use of a thread from ThreadContainer to reload the data page definition: a null thread could be returned if the request came from a master agent, which would then cause the definition reload to fail. This has been resolved by updating the system to use the current thread in context to reload the data page definition.

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