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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D23239 · Issue 496707

Support added for multi-operator SAML logins

Resolved in Pega Version 8.2.3

When a SAML user logged in by Single Sign-On (SAML), the system processed the login to portal as a different operator if there was a function on the Attribute field under Operator identification in the SAML authentication service. In this scenario, using an expression for operator provisioning did not work because all SAML login sessions resolved to same first operator due to parseAndEvaluateExpression() in ExpressionHelper.java ignoring new expression arguments if the expression page already existed. To support the use of multiple operator logins in this format, the system has been updated to clone a new expression page for every session and update it with the correct expression arguments.

SR-D16327 · Issue 487447

Updated logic for Bulk Upload count when background processing is used

Resolved in Pega Version 8.2.3

When multiple items were queued as part of "Bulk Upload" and the "Transfer To" operation was used with "BULK PROCESS in BACKGROUND", discrepancies were seen in the email received. For example, if two items were selected for transfer, email notifications stated that 1 item was selected and 1 item was processed instead of 2. This was traced to using 'process in background': when selected during bulk processing, the first record is processed in the foreground and remaining records are processed in the background. When the system sent the email notification once the background process was done, the total records computation was not considering the foreground-processed record, and the count was off. The timing logic has been updated to account for the foreground record to resolve this.

SR-D28869 · Issue 499316

Resolved Tooltip not relaunching after hide when using autocomplete controls

Resolved in Pega Version 8.2.3

When a tooltip was configured with SmartInfo and 'Auto-dismiss on hover away' was not checked, the tooltip disappeared when an autocomplete control was clicked and could not be reopened afterwards. The tooltip behaved as expected when it used input text control. This behavior was traced to autocomplete controls being set to hide all other active popovers because autocomplete results are displayed in a popover and only one active popover can exist on the DOM. However, it was seen that the tooltip's Smartinfo popover status was still active even though it was hidden, which is why it could not be launched again. To resolve this, when an autocomplete control is clicked, any active popovers being hidden will also be marked as inactive.

SR-D23906 · Issue 499988

Case status correctly updated when using RDA

Resolved in Pega Version 8.2.3

When a Assignment was routed to a work queue and Flow Action post processing was set to trigger an RDA Automation to update some case property, an error appeared saying there was no data available on the Page and the case status was not updated when it moved to the next stage. This was an issue with case status not being correctly updated when using robotic automation, and has been resolved.

SR-D29416 · Issue 500133

Email template content editors visible when using Smart Investigate

Resolved in Pega Version 8.2.3

When specialized email correspondence templates were used with the Smart Investigate Framework, the correspondence rules did not have all the default values used in visibility conditions. This caused the 'when' rules pzShowSourceOnlyEmailEditor and pzShowBasicEmailEditor to evaluate to false and not display the source stream. To resolve this, UpgradeOnOpen has been added for correspondence rules to set the value for the visibility of rich text editor for source code viewer in order to support the use of custom templates with Smart Investigate Framework.

SR-D15391 · Issue 484922

Add row works as expected when using Embedded Elsewhere with a modal grid

Resolved in Pega Version 8.2.3

When using Embedded Elsewhere, add row was not working on the first attempt for a grid launched inside a modal dialog. Changing the focus then resulted in the added row appearing. This has been resolved by updating the timing for the performInsertAction in the ui_grid JS.

SR-D5413 · Issue 484330

Enhanced returned value handling for using Expand when in collapsible dynamic layout

Resolved in Pega Version 8.2.3

After configuring an 'expand when' condition with the intention that the dynamic layout expands when the user doesn't enter the required field(@hasMessages(Primary)), the dynamic layout was expanded by default even though the "Expanded on load" was not enabled. This was traced to 'expand when' not getting set on refresh due to a different returned value for the condition, and has been corrected.

SR-D17122 · Issue 487598

Updated code to resolve PMS variable errors when using the iframe container

Resolved in Pega Version 8.2.3

After building the iOS application using “Reuse web portal” (under channels & interfaces > layout) and with the default settings application, the Dashboard, My Work, and Pulse sections were not rendered and the error "Can't find variable pms" appeared. This happened only when the iframe container was used, as the pms object (PIMC API) is always injected into top window and does not exists in child windows like iframe embedded in a page. In order to ensure that undefined variable pms does not break the rendering, the code has been updated to use top.pms for all pms occurrences to avoid errors when API is invoked from iframe.

SR-D15089 · Issue 485329

Handling added for single quotes in custom DateTime controls when using Export to Excel

Resolved in Pega Version 8.2.3

A previously resolved issue with the timezone not being appended to datetime when exporting to Excel if a custom control was used has been further updated to better handle single-quote strings in custom DateTime controls.

SR-D21569 · Issue 491703

PUT and WHEN support added for REST

Resolved in Pega Version 8.2.3

Data layer rules in Pega were not getting generated through the Wizard- ‘Create Rest Integration’ when invoking the Rest service though the PUT method. This has been resolved by adding support for PUT and DELETE in pypresentdatapageoptions.

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