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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-168254 · Issue 659297

Documentation updated for accents and special characters used in search

Resolved in Pega Version 8.7

The "Pega search API" article has been updated to reflect that the search functionality in Pega Platform does not match accented words with unaccented. For example, searching for santé and sante will retrieve different results. In addition, Domain Specific Language (DSL) includes special characters for use when searching, for example '-', '_', '!', '@'. However, the system retrieves various results depending on the way the special characters are used in the search query. If the query contains special characters that are not escaped, the system may retrieve incorrect results. For example, not escaping the slash mark in the 25/02 query may cause the system to ignore the special character.

SR-D44041 · Issue 513919

Local UUID cache will be updated when merge event is detected

Resolved in Pega Version 8.4

Cluster-related issues were seen in multiple production clusters. For some nodes in the cluster the Cluster Management screen showed all expected nodes with valid Node IDs displayed, and on other nodes the Cluster Management screen showed the node ID of itself, SERVER@localhost:5701. On an impacted node displaying the wrong ID, the Node Information landing page did not work and displayed the error "Unable to execute job on ." Multiple advanced agents running on nodes in the affected clusters, both with correct and incorrect IDs, also failed with a similar error "Unable to execute job on <node's job id>". This was traced to a merge performed after a split brain. To resolve this, the code has been updated to handle merge events: when the node UUID is changed as part of a split brain recovery, the local UUID cache will be updated when the merge event is detected.

SR-D51554 · Issue 514063

Local UUID cache will be updated when merge event is detected

Resolved in Pega Version 8.4

Cluster-related issues were seen in multiple production clusters. For some nodes in the cluster the Cluster Management screen showed all expected nodes with valid Node IDs displayed, and on other nodes the Cluster Management screen showed the node ID of itself, SERVER@localhost:5701. On an impacted node displaying the wrong ID, the Node Information landing page did not work and displayed the error "Unable to execute job on ." Multiple advanced agents running on nodes in the affected clusters, both with correct and incorrect IDs, also failed with a similar error "Unable to execute job on <node's job id>". This was traced to a merge performed after a split brain. To resolve this, the code has been updated to handle merge events: when the node UUID is changed as part of a split brain recovery, the local UUID cache will be updated when the merge event is detected.

SR-D52336 · Issue 518388

Local UUID cache will be updated when merge event is detected

Resolved in Pega Version 8.4

Cluster-related issues were seen in multiple production clusters. For some nodes in the cluster the Cluster Management screen showed all expected nodes with valid Node IDs displayed, and on other nodes the Cluster Management screen showed the node ID of itself, SERVER@localhost:5701. On an impacted node displaying the wrong ID, the Node Information landing page did not work and displayed the error "Unable to execute job on ." Multiple advanced agents running on nodes in the affected clusters, both with correct and incorrect IDs, also failed with a similar error "Unable to execute job on <node's job id>". This was traced to a merge performed after a split brain. To resolve this, the code has been updated to handle merge events: when the node UUID is changed as part of a split brain recovery, the local UUID cache will be updated when the merge event is detected.

SR-D64090 · Issue 525866

Local UUID cache will be updated when merge event is detected

Resolved in Pega Version 8.4

Cluster-related issues were seen in multiple production clusters. For some nodes in the cluster the Cluster Management screen showed all expected nodes with valid Node IDs displayed, and on other nodes the Cluster Management screen showed the node ID of itself, SERVER@localhost:5701. On an impacted node displaying the wrong ID, the Node Information landing page did not work and displayed the error "Unable to execute job on ." Multiple advanced agents running on nodes in the affected clusters, both with correct and incorrect IDs, also failed with a similar error "Unable to execute job on <node's job id>". This was traced to a merge performed after a split brain. To resolve this, the code has been updated to handle merge events: when the node UUID is changed as part of a split brain recovery, the local UUID cache will be updated when the merge event is detected.

SR-D53260 · Issue 524752

Added check for section refresh when files are attached offline

Resolved in Pega Version 8.4

After attaching files in offline mode, the files intermittently did not show up in the "recent attachments" list when performing any action on the attachments section. This was traced to the asynchronous reload of sections, and has been resolved by adding a condition in the sectionRefreshCallback() to check if the response matches with the correct reload element.

INC-164947 · Issue 639862

Handling added for missing div when opening work object

Resolved in Pega Version 8.7

In mobile offline app, opening a work object in a specific scenario for the second time resulted in an endless busy indicator. It was not possible to navigate away, and the app had to be closed and reopened to continue. Investigation showed that some app sections had an action that tried to load a harness section where one specific div was missing, and this has been resolved by updating reloadSectionOSCOHandler to handle the missing div in the failure callback. Additionally a console.error() will appear for the missing section.

SR-D40053 · Issue 517528

GetNextWork will use pyID to create unique thread name

Resolved in Pega Version 8.4

After creating three cases, for example D-1, D-2 and D-3 in application 'App1', and then moving to application 'App2' using Switch Application, the GetNextWork function was displaying unexpected behavior. Clicking on 'get next work' three times picked up the three cases (D-1, D-2, D-3) as expected, but when a case was closed manually the last case's lock was removed from the table. For example, closing D-2 manually resulted in the lock instance for the last case ID (D-3) being removed instead of D-2. This was traced to the Get Next Work API creating the thread with the access group name, which meant that if multiple assignments were accessed through 'get next work' it was always cleaning the already opened assignment threads and only the last assignment thread was available. To resolve this, Instead of creating the thread name with accessgroupname, the system will use the work object's pyID to create the thread using a unique key.

INC-174625 · Issue 655242

Admin Studio will consider cluster protocol when returning listener status

Resolved in Pega Version 8.7

When using a few nodes in standalone mode for BIX extract combined with server nodes using Hazelcast, opening the admin studio pages with service discovery caused an error to be thrown. This was traced to the system writing an entry to pr_sys_statusnodes table as an embedded node whenever a BIX extract was triggered, causing those standalone nodes to be incorrectly considered by the listener landing page. This has been resolved by configuring the system to either return the local member when the cluster protocol is standalone or to return all Hazelcast members if the cluster protocol is Hazelcast.

SR-D38450 · Issue 505657

Added workaround to handle HiddenPropertiesToIgnore when a page is in Read Only mode

Resolved in Pega Version 8.4

A 'WrongModeException' was generated while trying to use the Data Transform pxHiddenPropertiesToIgnore to remove system properties from page. When the Datapage was set to Editable/Savable mode, the Activity ran without an error and executed the Data transform. When the Datapage was in Read only mode, the error occurred. This was traced to a process that previously was allowed to set a page to an empty string, but which was removed during recent work. To resolve this, four instances of pxHiddenPropertiesToIgnore that included Single Page Value properties have been updated by moving them to the bottom of the Data Page and changing them to an "Update Page" from a "Set".

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