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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-201366 · Issue 691508

Performance improvements for stale thread warnings

Resolved in Pega Version 8.7

Stale thread warnings were causing performance issues during dataflow run execution. Stale thread/slow component warnings are added as part of the dataflow execution when a processing thread takes more than 5 minutes to process a single dataflow record. The stacktrace of the dataflow thread is added as part of the warning for debugging purposes, but in some scenarios the stacktrace can become very large. This has been resolved by removing the stacktraces from the warning, improving the query logic, and adding the run ID to the exception method to assist if there is an error.

INC-194305 · Issue 681681

File Dataset wildcards updated for ADM storage

Resolved in Pega Version 8.7

Attempting to access the filepath was failing and an error was seen indicating "Could not obtain lock 'Create repository file pegacloudfilestorage:ADM/Rule-Decision-AdaptiveModel/Data-Decision-Request-Customer". While creating a file name, a lock is generated while checking the file names of existing files. If the file data set has a large number of files, a condition may occur where some threads are unable to save data and an exception is thrown. To resolve this, the wildcard previously used in the file name has been replaced with the Pega node id + thread id + current timestamp. This will ensure all wildcards are unique and there is no need to lock and list existing files.

INC-174652 · Issue 654140

Case Archive updated to better prune email and attachment metadata

Resolved in Pega Version 8.7

After configuring pyPegaArchiver, pyPegaIndexer and pyPegaPurger to remove old cases, there were no records present in the pr_metadata table but the records related to Data-Corr-Email, Data-WorkAttach-File and Link-Attachment remained. As there is no harm in removing these entries because the system has already copied the reference to these attachments, the entry in pr_metadata can be removed without any issue. With this update, external and shared entries now get removed from pr_metadata table when a purge is performed, however they do not get removed from the target table.

INC-173436 · Issue 648821

Performance improvement for Application Save: Node Level Data Pages

Resolved in Pega Version 8.7

As part of new functionality introduced in 8.3, data types defined in the application record will be turned into data objects on Application save. As part of this process node level pages are invalidated and reloaded and there is an explicit commit that marks the Application record as dirty and sends any calls for the application record to the database for fresh records. In a multi-node environment, the number of queries to get the application record being saved became exponentially higher and performance impacts were seen. This has been resolved by updating the system to skip eager loading of the data page definition when an access rule or application definition is saved.

INC-192979 · Issue 678361

Performance improvement for Application Save: Node Level Data Pages

Resolved in Pega Version 8.7

As part of new functionality introduced in 8.3, data types defined in the application record will be turned into data objects on Application save. As part of this process node level pages are invalidated and reloaded and there is an explicit commit that marks the Application record as dirty and sends any calls for the application record to the database for fresh records. In a multi-node environment, the number of queries to get the application record being saved became exponentially higher and performance impacts were seen. This has been resolved by updating the system to skip eager loading of the data page definition when an access rule or application definition is saved.

INC-185266 · Issue 676581

Index table correctly populates after migration

Resolved in Pega Version 8.7

After creating a product file with work instances, only some records were populating in the index-workpartyuri class through index rule. Investigation showed that if the IDs specified for the Work Range started with the same digits as were seen after the case prefix (e.g. W-1, W-1000, or W-22, W-2201) then only the indexes for cases that start with W-1 or W-22 were included in the export. This was traced to a step in AddPartyIndexWhenCondition where the EstimatedWorkPrefix local variable was calculated: the java step extracted anything that was the same from the start of the To and From range without taking into account the possibility that some digit characters after the "-" could be the same. To improve the accuracy of the prefix estimation, "-\d" will be used to make an educated guess.

INC-239902 · Issue 628577

Handling added for multi-file upload of duplicated files

Resolved in Pega Version 8.7

Attaching the same file multiple times during a single upload caused some of the duplicated files to not be included. The issue was not seen when attaching the same file multiple times but in different attempts. The exception "Can't continue with file attachment. FileData.xlsx is missing and might have been quarantined by anti-malware software" was logged. This was caused by the files being uploaded without updating filenames to have a unique ID, so multiple files with the same name were overwriting the previous file. This has been resolved by setting the appendUniqueIdToFileName parameter to true in the upload request so each copy of the filename is treated as an individual file.

INC-170721 · Issue 658960

Stricter criteria set for reusing an SSAExecutionContext

Resolved in Pega Version 8.7

After a Strategy was configured with an existing Proposition Filter and the Explain Results box was unchecked, executing the strategy resulted in the error "Stack is empty, cannot pop any more frames". Investigation showed that the SSAExecutionContext object was reused across the two criteria evaluation in Proposition Filter rule: this works well as long as the input is the same across the two evaluations. However, the SSAExecutionContext object also stashed a reference to a PublicAPI object which became stale in the second evaluation and caused the empty stack issue for the given scenario. This has been resolved by providing stricter criteria in deciding when an SSAExecutionContext can be reused or not in the case of Proposition Filter rule.

INC-187103 · Issue 671737

Guided Tour working from Actions menu

Resolved in Pega Version 8.7

After updating from Pega 8.4 to Pega 8.5, "Manage a Guided Tour" was no longer working under a local action when called from the Actions menu on a work object. An unspecified error message appeared in the tracer. Investigation showed there was a null pointer error caused by the menu being invoked on an invalid page, and this was traced to updated authentication requirements: registration at the portal is not reliable as it is thread-scoped and run only once. The thread name is not guaranteed to stay the same so subsequent invocations of the tour activities failed. This has been resolved by modifying the call registration function to handle the security issues related to the generation of the menu path.

INC-199303 · Issue 690629

Guided Tour working from Actions menu

Resolved in Pega Version 8.7

After updating from Pega 8.4 to Pega 8.5, "Manage a Guided Tour" was no longer working under a local action when called from the Actions menu on a work object. An unspecified error message appeared in the tracer. Investigation showed there was a null pointer error caused by the menu being invoked on an invalid page, and this was traced to updated authentication requirements: registration at the portal is not reliable as it is thread-scoped and run only once. The thread name is not guaranteed to stay the same so subsequent invocations of the tour activities failed. This has been resolved by modifying the call registration function to handle the security issues related to the generation of the menu path.

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