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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D85558 · Issue 548285

Handling added for prolonged Heartbeat Update Queries

Resolved in Pega Version 8.3.3

After restart, the pyFTSIncrementalIndexer queue size had hundreds of thousands of entries even though it was empty prior to the restart.Investigation traced this to a job scheduler that checked all the database connections everyday at 1 EST by using a list that contained some connections which did not exist. Checking those invalid connections caused other update queries to queue and wait, resulting in the update heartbeat query taking longer than its default beat. This caused a Split Brain issue wherein other nodes considered the long-executing node to be dead and triggered a rebalance while the node itself continued to execute partitions thinking that it was healthy. This caused duplicate processing of records. To resolve this, a fail safe has been added: while updating heartbeat in Service Registry, nodes will enter safe mode when the update query is taking longer than the default beat.

SR-D96395 · Issue 555117

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.3.3

Users were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

SR-D87188 · Issue 551349

Mentioned user in Pulse correctly converted to hyperlink

Resolved in Pega Version 8.3.3

In the Interaction portal, mentioning a user in Pulse using @ was not converting the name to the user name with hyperlink for Email Interactions. @ mentions were working as as expected in Phone Interactions. This problem was introduced as part of using OWASP to sanitize HTML user input in Rich Text support, and was due to OWASP converting @ to an HTML entity. To resolve this, the @ will be excepted from HTML conversion.

SR-D91846 · Issue 550789

Complex question checkbox labels displayed

Resolved in Pega Version 8.3.3

Checkbox labels were not shown when a survey was rendered in read-only mode. This has been resolved by updating pzComplexQuestionCheckBoxTemplateRowDetails and ComplexQuestionCheckboxTemplate section to show labels and icons for check boxes when a complex checkbox question is displayed in read-only mode.

SR-D89643 · Issue 548290

Old Tumbling Time data in event strategies given TTL for cleanup

Resolved in Pega Version 8.3.3

Old Tumbling Time data keys in event strategies were not being cleaned up, causing Cassandra timeouts after the dataflow run had been running for several months. The longer the dataflow was running using standard compaction, the more the data was potentially spread out across SSTables and the slower it became. This has been resolved by adding a 'time to live' value for tumbling time windows, and event strategies has been switched to use leveled compaction by default.

SR-D88057 · Issue 549110

Calculation logic updated for SLA with Goals and Deadline

Resolved in Pega Version 8.3.3

The DateTime control was displaying the date reduced by one day in runtime if it was configured with an SLA using Goals and Deadline. This has been resolved by removing the seconds and milliseconds in the calculation.

SR-D74921 · Issue 551786

Error condition will close WebSocket connection

Resolved in Pega Version 8.3.3

An async listener has been added that will close the WebSocket connection when an error condition is encountered.

SR-D92913 · Issue 553903

Aria-collapsed replaced with aria-expanded to improve accessibility

Resolved in Pega Version 8.3.3

Previously, the system used the aria-collapsed attribute for the left and right navigation toggling. In order to improve accessibility, this attribute has been changed to aria-expanded and the value will be set to true/false accordingly.

SR-D84122 · Issue 547965

Added min INT comparison for BrowseByKeys

Resolved in Pega Version 8.3.3

Running the dataset with the Browse option worked as expected, but running it using BrowseByKeys operation and giving a negative value caused results to not be populated. To resolve this, a minimum INT value comparison has been added.

SR-D86079 · Issue 548108

Label truncation added for pinned item title

Resolved in Pega Version 8.3.3

While pinning a Space, document, or URL, the length of the item title was causing validation issues if it exceeded 64 characters. This has been resolved by modifying the pzGetPins activity to truncate pyLabel to 64 characters using the truncateLongText function.

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