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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-134370 · Issue 577635

Expanded Grid locking updated

Resolved in Pega Version 8.1.9

When using pyDashboadMyWorkList to show the cases of an operator with Master Detail in Read Only mode, the system was acquiring a lock on the expanded work object. To resolve this, the following changes have been made: * In activity Assign-pyAcquireObject, If the parameter bRODetails is true, do not call acquireWorkObject and do obj-open-by-Handle to get assignment and work page in pyAcquireObject activity. * In activity acquireWorkObject, the parameter skipWorkLock has been removed as acquireWorkObject should always acquire the lock.

INC-129848 · Issue 580460

Refresh handling added for cancel 'add item' while offline

Resolved in Pega Version 8.1.9

When using iPad and iPhone offline, filling in one required field, hitting submit (click action: 'Add item') without filling in a second required field, and then hitting cancel resulted in a blank record being added. Clicking the cancel button first without clicking submit before did not add the item. This was traced to the underlying repeating dynamic layer being refreshed during the submit and adding the record, and has been resolved by adding a refresh for the cancel button process as well.

INC-125633 · Issue 589576

Oracle performance improvement

Resolved in Pega Version 8.1.9

Poor performance was seen when importing a RAP with schemas using Oracle. To resolve this, an update has been made which will set the Oracle tuning parameter at the session level by altering the setting \"_OPTIMIZER_PUSH_PRED_COST_BASED\""=false before the SMA query involving all_constraints. The setting will be returned to true after the execution of the SMA query. This is controlled through the prconfig setting '""database/performance/smaqueryperformanceenabled"" which defaults to true so the setting and unsetting of the Oracle parameter is automatic."

SR-D91532 · Issue 556406

Resolved Clear Cache error for mobile client

Resolved in Pega Version 8.1.9

When attempting to clear local storage while logged into the Mobile Client, the error message "You need to be able to connect to the server in order to clear the storage" appeared. This was traced to the application being configured to disable a user's web session immediately after log in, and was due to the "Clear Cache" functionality failing while attempting an AJAX request to invoke the server's "pzAmIOnline" activity. While there was a workaround of using the check box "Access group requires a connection for portions of the application", this has been resolved by updating the Settings - Clear Cache functionality in order be able to detect if it's online in a different way.

INC-135550 · Issue 581375

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.1.9

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Enhancements have also been added to improve the use of AWS file storage: - Logging for AWS SDK connection metrics can be activated on a per-repository basis, either through the ruleform or through the DSS storage/class/:/enableMetrics. - INFO logging can be enabled on PegaAWSSDKMetricReporter to periodically output averages of recorded metrics for all registered S3 repositories with metric collection enabled, or INFO logging can be enabled on PegaAWSRequestMetricCollector to output recorded metrics on every client call for all registered S3 repositories with metric collection enabled. - The interval at which PegaAWSSDKMetricReporter logs metrics at can be configured with the DASS storage/AWSSDK/metricReportingInterval. This DASS is a system-wide setting, and not a per-repository setting. The default reporting interval is 90 seconds, and metric collection is disabled on all repositories by default.

INC-137978 · Issue 586184

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.1.9

Users were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

INC-126432 · Issue 564625

Support added for resuming scenario test recording

Resolved in Pega Version 8.1.9

When running an automation recording, a refresh of the harness was hiding the recording panel. When it was reopened, the panel was not responsive but the recording process was still running. This was traced to a scenario where the portal harness had a second harness running on it (such as a normal case worker would have) and the "Render As Single Page" was not checked: clicking a button with an action like "create new work" caused the whole harness (top) to be refreshed, resulting in the panel issues. To resolve this an enhancement has been added which will maintain the Scenario test recording when browser refresh happens, and recording can be restarted by clicking the toolbar option.

INC-133202 · Issue 574701

TableRenameUtil hashing improved

Resolved in Pega Version 8.1.9

During index name generation, the algorithm that was responsible for index name uniqueness was sometimes insufficient and cerated a loop condition. This has been resolved by using a stronger hash algorithm and refactoring the code that could result in a loop.

INC-130158 · Issue 572051

iOS file attachment works in Safari

Resolved in Pega Version 8.1.9

Attaching PDF and images from iOS devices using Safari was not working. This was traced to iOS 13 launching the file browser by default if the file-input element had an accept=/ attribute value pair, and has been resolved.

INC-128960 · Issue 571360

Corrected approval step task message

Resolved in Pega Version 8.1.9

When a case progressed to the approval step, the task name did not properly appear as part of the "Please approve or reject this" message. In another scenario, a portal which supported locale switching was not translating "Please approve or reject this" when the locale was switched, but instead displayed the message in the original language. Investigation traced this to the pzInstructionsForApproval data transform storing the localized field value, causing it to persist inappropriately. This has been resolved.

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