INC-157081 · Issue 623807
Email Listener auto-reply evaluation updated
Resolved in Pega Version 8.6
After upgrade, messages were being read but not getting processed for a specific Email listener (RCEmailListerner). The error "Email flagged as an autoreply email and will not be processed" appeared in the logs. Previously, an email was not considered to be an auto-reply only when the 'auto-submitted' header didn't exist or existed with value 'no'. This caused issues with auto-forward or auto-redirect emails where 'auto-submitted:auto-generated' could be in the header. Due to this, email was marked as auto-reply and email listener stopped processing it. To resolve this, the system has been modified to mark the message as auto-reply if it finds 'auto-submitted: auto-replied' in the header, but not 'auto-submitted:auto-generated'.
INC-156128 · Issue 620485
Added mail/telephone link to allowed CSP child frame
Resolved in Pega Version 8.6
After upgrade from v8.3 to v8.5, clicking on the mail / telephone link in the out of the box case participants gadget generated the Content Security Policy error "This content is blocked. Contact the site owner to fix the issue." Examination of the browser dev-tools console indicated the object refused to frame because it violated the Content Security Policy directive: "frame-src *". This behavior was specific to the Google Chrome browser, and has been resolved by adding code so the mailto: and tel: will be added to the frame-src when Data is selected under Child Frame-Source option. Unchecking the Data checkbox for Child Frame-Source on the policy landing page will remove these from allowed actions under CSP.
INC-156647 · Issue 626294
Improved disconnected requestor cleanup for FieldService
Resolved in Pega Version 8.6
A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.
INC-152057 · Issue 621211
S3 attachment migration handles LInk-Attachment with multiple instances
Resolved in Pega Version 8.6
After S3 attachment migration, some attachments were intermittently not opening and displaying an error relating to being unable to load the file. Investigation showed that the attachments that failed to open did not have a pxStorageType tag in the XML of the work item. After the migration is done, the corresponding Data-WorkAttach-File and Link-Attachment instances are updated to point them to the repository. In this case, multiple LInk-Attachment instances were pointing to the same Data-WorkAttach-File instances, so only one Link-Attachment was updated and all of the other instances pointing to the same Data-WorkAttach-File instance were rendered unusable. While there was a workaround of manually updating the storage type in the database, this has been resolved by updating "pzgetattachmentcontent","pzupdatesourcereferences", and "pzuploadcontenttoexternalstorage" to check whether attachment is already migrated or not using the boolean parameter "isAttachmentAlreadyMigrated" to ensure all of the other Link-Attachment instances for a particular attachment are updated. If a migration was done and all Data-WorkAttach-File instances are pointing to a repository with some Link-Attachment instances not updated, those will be updated by running the migration again.
INC-142118 · Issue 597313
Data Migration Import/Export made more resilient
Resolved in Pega Version 8.6
The entire data migration operation (export or import) was marked as "FAILED" even if the operation failed for just one type of data. While managing the failure, the operation deleted any completed data flow runs as part of the clean-up and only retained the failed data flow runs for use in further analysis. Because the queued runs could not be deleted, the data migration case became a broken process. At the root of the issue, the data export work item was failing due to one or more DSM service nodes being non-functional based on a validation failure in the case type that runs a check for the presence of functional DSM nodes before starting the data migration operation. This validation can return false negatives, especially on Cloud where the nodes are usually swapped seamlessly without the function realizing it. In such cases, the validation function returned false despite the DSM service nodes being up and running. This has been resolved by adding handling for the failed data migration case by stopping and deleting the open data flows and by disabling the validation which checks for functional nodes.
INC-155908 · Issue 625217
Logic updated for handling future events in strategy tests
Resolved in Pega Version 8.6
After upgrade, there was an unexpected exception "EventStrategy error in SerializeUtil: Integer too large to read, Size:48" while retrieving the final BBK aggregate results during strategy tests with several different pre-existing customerIDs, and no results were returned. When aggregations are read, there is a check to make sure the system does not return empty records. The logic for determining whether there is empty data in the record was mistakenly reading the event count from the wrong bytes which were part of a date for 2023. This was due to the second byte of the year date in hex being interpreted as the start of the event count. As a workaround, results are returned if no pxOutcomeTime dates in the database are more than a year in advance along with all aggregate datasets being recreated on production immediately after upgrade from v8.1 to v8.5. To resolve this issue going forward, the logic has been updated to handle the errors, and future records will trigger a warning in the log with information such as "Event time greater than current time in clipboard page. Event Time = Mon Mar 10 14:46:27 UTC 2025, Current Time = Tue Feb 09 14:18:49 UTC 2021. Ignoring event...".