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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-151043 · Issue 614872

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.5.3

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the database config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different database platform; Oracle PegaRules worked as expected with an Oracle external database and Postgres Pegarules worked with a Postgres external database, but mixing Postgres PegaRules and an Oracle external database would result in the null pointer exception. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. An error in the name of the class has also been corrected, and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

INC-154062 · Issue 614022

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.5.3

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the database config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different database platform; Oracle PegaRules worked as expected with an Oracle external database and Postgres Pegarules worked with a Postgres external database, but mixing Postgres PegaRules and an Oracle external database would result in the null pointer exception. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. An error in the name of the class has also been corrected, and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

INC-160360 · Issue 625685

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.5.3

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the database config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different database platform; Oracle PegaRules worked as expected with an Oracle external database and Postgres Pegarules worked with a Postgres external database, but mixing Postgres PegaRules and an Oracle external database would result in the null pointer exception. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. An error in the name of the class has also been corrected, and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

INC-153223 · Issue 613705

DSS added to set Cassandra query page size limit

Resolved in Pega Version 8.5.3

When a site with a large number of nodes captured responses to the commit log, it was possible for nodes run out of heap space and cause system instability. This was due to the Cassandra query not having a specified page size, so the cluster-wide default setting of 5000 created an issue for large sites which could have over 150 nodes capturing responses. This has been resolved by specifying the page size on the Cassandra query that used to read responses from the commit log. This value will be set dynamically with a DSS to not read more than n responses from all shards combined in a single batch.

INC-154042 · Issue 621260

Pega Catalog custom upload control modified

Resolved in Pega Version 8.5.3

Attempting to upload a catalog.zip file caused the system to hang and thread dumps were seen in the logs. Investigation traced the issue to the custom control used to upload the catalog, which was posting the entire content in form data rather than sending a multi-part request. The control contained both legacy code which used form.submit() and encoding along with new code that used SafeURL and sent an async request. With this, encoding could not be set to multi-part in case of an AJAX request. To resolve this, the catalog upload control has been modified to use the appropriate legacy code that performs form.submit() and sets the encoding properly.

INC-160024 · Issue 625832

Deprecated authentication methods removed

Resolved in Pega Version 8.5.3

After upgrade, attempting to trigger the Pega hosted API externally through Post Man resulted in the exception "The method getAuthenticationService() is undefined for the type OAuth2AccessTokenValidation". This was traced to the use of references to the methods getAuthenticationService() and getAuthenticationServiceType(), which are not in use from v8.5 onwards in pzOAuth2AuthenticationActivity and have now been removed. For OAuth2 authentication, the service package should use authentication type as OAuth2; the system will then take care of validating the token and establishing the operator context.

INC-158686 · Issue 628554

DSS added to create consistent handling of longform datetime

Resolved in Pega Version 8.5.3

After upgrade, a difference in handling related to datetime value was seen. For example, EmailSchedRunEndDate is a date type property holding the value "20201016T000000.000 GMT"; in Pega v7.4, a substring function was used to move the extra characters from the date field ex. EmailSchedRunStartDate = @substring(.EmailSchedRunStartDate,0,8), but in Pega v8.4 and higher the long datetime value ( "20201016T000000.000 GMT") was still being used for the date field. This long value was then truncated to 2020101+ when saving to the database, causing errors in later steps. However, research found that if there is a call @toDate function before this step for any other field, the correct date value was set for EmailSchedRunStartDate. While ClipboardPages separate Dates and DateTimes, internally, in Java, both have a time component. The implementation of DSMClipboardPage made no difference for serialization and appended the time component for pure Date properties. To create consistent handling, an update has been made to optionally set the correct behavior after setting the Dynamic System Setting by way of "Pega-DecisionEngine dsm/clipboard/correctDateFormat -> true". This setting would only take effect after a restart of Pega, and the default is false in order to not disrupt any application inadvertently relying on this behavior.

INC-144265 · Issue 609288

Updated timestamp handling for duplicate key issue with PyCompleteAutomation

Resolved in Pega Version 8.5.3

Occasionally a robot failed to complete a case due to a duplicate key exception. This was an issue with the History record creation due to duplicate key erlated to the timestamp, and has been resolved by updating the timestamp handling so that the REST API will use 'getCurrentTimeStampUnique' and for other cases 'pxGetCurrentTimeStampThreadUnique' will be used.

INC-153664 · Issue 613054

Some general metrics now disabled by default for better performance

Resolved in Pega Version 8.5.3

While testing decisioning on fnx cloud platform, using a client application to simulate load and using the Stream service with Kafka Instaclustr as a backend, large latency spikes over 1,000 ms were observed at around 33 second intervals from Stream writes. Investigation identified that some metrics that are gathered every 30 sec (on every single node) include a "lag" calculation that requires a heavy process operation during which more threads are spun off, causing CPU spikes. To mitigate this, the general metrics are now disabled by default and can be enabled using DSS.

INC-153721 · Issue 613663

Visual natural labels exposed to JAWS in REST wizard

Resolved in Pega Version 8.5.3

Get/Post/Put/Patch/Delete checkboxes were not properly read by the REST Integration Wizard when when tabbing through the checkboxes with JAWS enabled. When tabbing to each, �Tab � Select this method if it is supported at the endpoint� was read for each checkbox, and no information was given regarding what method each checkbox was for. When any helper text is configured, an aria-label attribute with helpertext message is generated. This aria-label will override any other native labeling mechanism (label - id mechanism), which is this case caused the control label to not be announced. To resolve this, the system will remove the aria-label attribute when helper text is configured and will add the helpertext div ID in aria-describedby for accessibility.

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