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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-165992 · Issue 657691

Table Filter save uses correct harness

Resolved in Pega Version 8.7

After creating a new view for table and then relaunching the portal or switching between tabs, the created views were not visible. Investigation showed that the views were saved under the incorrect pycaseworker harness on initial load, causing them to not be visible when returning from the switch and using the correct pyCWPortalContent harness. This has been resolved with the addition of the new parameter innerHarnessName to get the harness name when creating a personalization instance.

INC-173760 · Issue 658069

Table Filter save uses correct harness

Resolved in Pega Version 8.7

After creating a new view for table and then relaunching the portal or switching between tabs, the created views were not visible. Investigation showed that the views were saved under the incorrect pycaseworker harness on initial load, causing them to not be visible when returning from the switch and using the correct pyCWPortalContent harness. This has been resolved with the addition of the new parameter innerHarnessName to get the harness name when creating a personalization instance.

SR-B65744 · Issue 315671

Repaired use of custom case ID search

Resolved in Pega Version 7.3.1

After upgrade, custom search criteria for case IDs generated an error when pulling data from the database. This was traced to a change that removed CommonTLP as a fallback, and that default has been restored.

SR-B56835 · Issue 312521

Checked in SLA values updated by delegated use

Resolved in Pega Version 7.3.1

Once checked in to the application, the SLA value was not being properly updated when edited by an delegated operator and instead retained the value given by the Case Manager. This was a clipboard handling issue, and has been fixed.

INC-166048 · Issue 659534

Navigation icons added for use in offline mobile

Resolved in Pega Version 8.7

When using an offline mobile app, clicking on an image / link on the home page for navigation resulted in the error “Resource missing. See client logs.” This was traced to a missed use case that resulted in some icons not being available in the package, and has been corrected by including the following: webwb/py-menu-toggle.png webwb/pzgrid_downarrow.png webwb/pymenuleftarrow.png webwb/pymenurightarrow.png webwb/pymodal_mask_img.png webwb/py-grid-sort-down.svg

INC-192159 · Issue 691022

Handling added for designtime page used in runtime

Resolved in Pega Version 8.7

After creating a survey with branch Create survey cases routed to different actors, some cases missed the assignments and were left idle with no access to progress. Survey cases (with branches) having the 'when' conditions in flow connectors experienced this intermittently in production. This was traced to the use of D_pzSurveyPage data page called from the ProcessUpdate data transform while creating the survey: this data page is for design time and should not be used at runtime as it requires design time pages like CaseTypePage which will not be available at runtime. To resolve this issue for runtime, in Step 3 of pzGetAllConnectors, pyClassName will be copied from the step page and set for pzGetConnectorsForDecision.

SR-B65837 · Issue 317187

Handling added for blanks when copying parameter pages

Resolved in Pega Version 7.3.1

After Configuring a Call-Asynch-Activity method step on an activity and refreshing the ruleform, the name of the activity being called in the method was no longer shown. To correct this, a 'when' condition has been added to the pzAddAdditionalMethodParameter activity to handle blank pages when copying parameter pages to pyStepsParamUI pages.

SR-B67171 · Issue 317155

Handling added for blanks when copying parameter pages

Resolved in Pega Version 7.3.1

After Configuring a Call-Asynch-Activity method step on an activity and refreshing the ruleform, the name of the activity being called in the method was no longer shown. To correct this, a 'when' condition has been added to the pzAddAdditionalMethodParameter activity to handle blank pages when copying parameter pages to pyStepsParamUI pages.

SR-B68818 · Issue 318268

Corrected section refresh when target section is not in DOM

Resolved in Pega Version 7.3.1

An empty composite tab was displayed after processing a service case due to a reload section request being triggered for the CPMCompositesContainer section that was included in the first tab of the layout group. To resolve this, the system will ignore a refresh client expression if the target section is not in DOM.

SR-B68818 · Issue 316252

Corrected section refresh when target section is not in DOM

Resolved in Pega Version 7.3.1

An empty composite tab was displayed after processing a service case due to a reload section request being triggered for the CPMCompositesContainer section that was included in the first tab of the layout group. To resolve this, the system will ignore a refresh client expression if the target section is not in DOM.

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