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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A14336 · Issue 230881

Resolved NPE when @checkForSubstitute used

Resolved in Pega Version 7.2.1

If an assignment used the "Check Availability" setting and the operator was not available at that time, a NPE was generated in cases where the timezone needed to be parsed to complete the check. To correct this, the system has been modified to support time zones with more than 3 characters, and support was added for the IST timezone.

SR-C84361 · Issue 437599

Added handling for better recovery and reset when using 'When' conditional row deletion

Resolved in Pega Version 8.3

Given a 'When' condition configured so that a specific row could be deleted, trying to delete another row resulted in the expected error indicating it was not possible to delete that particular row. However, attempting to then delete the row with the 'When' condition caused the same failure error to appear which could not be cleared through clicking on the Refresh button for the section. In order to resolve this, handling has been added for a scenario where Obj-Delete fails and the record is marked for deferred commit. In this situation, the system will revert Obj-Delete by way of Obj-Save-Cancel in @baseclass.pzDeleteRecord so that a subsequent Obj-Delete does not pick up the previous record and fail again.

SR-A11447 · Issue 243018

Importing an archive no longer fails when using DynaTrace

Resolved in Pega Version 7.2.1

Importing an archive was failing when using the third party program DynaTrace. This was due to passivation during the import process, and the system has been modified to prevent this.

SR-A12357 · Issue 230904

Corrected error handling logic when using KeepMessages

Resolved in Pega Version 7.2.1

Actions such as PostValue, RunActivity, Run DataTransform, and ShowMenu were clearing the error messages on the client even when the KeepMessages flag was set. There was also a clearing mismatch that left the error messages in the table even though the messages were cleared on the client. This happened when there was a click on a check box that "posts" value or when moving from one tab to another in tabbed layout with "refresh when active" enabled. This was an issue with the error handling logic for those functions and has been corrected.

SR-A12357 · Issue 231872

Corrected error handling logic when using KeepMessages

Resolved in Pega Version 7.2.1

Actions such as PostValue, RunActivity, Run DataTransform, and ShowMenu were clearing the error messages on the client even when the KeepMessages flag was set. There was also a clearing mismatch that left the error messages in the table even though the messages were cleared on the client. This happened when there was a click on a check box that "posts" value or when moving from one tab to another in tabbed layout with "refresh when active" enabled. This was an issue with the error handling logic for those functions and has been corrected.

SR-A14004 · Issue 231765

Flow designer XML fixed when using copy/paste

Resolved in Pega Version 7.2.1

Copy and paste are available in the Flow Designer, but tickets where the End shape was copy/pasted and a new ticket set created for the new End shape resulted in incorrect XML. To correct this, the flowmethodbody function will use pyTicketShapes instead of pyModifierRefs for java generation.

SR-C93726 · Issue 435285

Work status icons work correctly when using localization

Resolved in Pega Version 8.3

The pyWorkAssignmentStatus control was not displaying the status flags/icons for localized work status values due to a match failure caused by the system using the localized text for the pyAssignmentStatus to perform a string comparison against the hard-coded English values. To correct this, the control pyWorkAssignmentStatus has been modified to run the comparisons with the new string "assignmentStatus" instead of with the localized text.

SR-C89541 · Issue 430728

Case Manager email correspondence opens when encryption and obfuscation are used

Resolved in Pega Version 8.3

If the urlEncryption (true) and submitURLObfuscation(required) settings were enabled, it was not possible to open correspondence emails sent in Case Manager portal. No issue was seen when submitURLObfuscation was set to "optional" (which allows the server to accept URLS with either clear-text or obfuscated strings). Investigation showed the obfuscated values for pyActivity were not part of the HTTP request generated when the Data-Corr-Email attachment is clicked, leading to the system blocking the pop-up window request. Because bEncryptURLs, which is being set in the fragment DesktopWrapper_Variables, is not available in the harness context, the SafeURL method toURL therefore was not encrypting the URL. This has been resolved by setting both bEncryptURLs and pega.ctx.bEncryptURLs to true in the HTML fragment.

SR-D16327 · Issue 487448

Updated logic for Bulk Upload count when background processing is used

Resolved in Pega Version 8.3

When multiple items were queued as part of "Bulk Upload" and the "Transfer To" operation was used with "BULK PROCESS in BACKGROUND", discrepancies were seen in the email received. For example, if two items were selected for transfer, email notifications stated that 1 item was selected and 1 item was processed instead of 2. This was traced to using 'process in background': when selected during bulk processing, the first record is processed in the foreground and remaining records are processed in the background. When the system sent the email notification once the background process was done, the total records computation was not considering the foreground-processed record, and the count was off. The timing logic has been updated to account for the foreground record to resolve this.

SR-A21835 · Issue 243872

Flow names can now be found when using duplicate search mechanism

Resolved in Pega Version 7.2.1

When using the duplicate search mechanism and trying to resolve a case as duplicate, an error appeared indicating that the flow name could not be found. This was a handling error, and has been fixed.

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