INC-218361 · Issue 737014
AttachmentEmbededInHtml flag works with Microsoft Graph
Resolved in Pega Version 8.8
When an email was received with inline attachments such as images in the signature or an attached file like a Word or Excel document, the attachments were saved into Data-WorkAttach-File but the flag "pyAttachmentEmbededInHtml" used to differentiate whether these attachments were inline attachments or not was not being set consistently when the email was sent from an external domain. This was was missed use case related to Microsoft Graph where pyAttachContentDisposition was not being set to inline for inline images, and has been resolved by updating pzCreateInteractionReply.
INC-208818 · Issue 704708
Corrected intelligent routing in email channel
Resolved in Pega Version 8.8
Intelligent language-based routing in the email bot channel was not working as expected when given a condition to direct messages to a different operator based on language. Messages were placed in the Inbound Correspondence work basket instead. This was traced to the getRoutingActions API using the incorrect property from .pxAnalysis, and has been resolved.
INC-202878 · Issue 713791
Handling updated for social messaging items with very large embedded images
Resolved in Pega Version 8.8
Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.
INC-199790 · Issue 700647
GetAllEmailWork temp page renamed to avoid conflict
Resolved in Pega Version 8.8
The default Email manager portal was not displaying new email triage cases. Investigation showed that because the GetAllEmailWork and CaseBreadCrumbPopulate activities were using a common name for the clipboard page "TempPage", when CaseBreadCrumbPopulate removed the TempPage clipboard page as one of its steps a null pointer exception occurred for GetAllEmailWork. To resolve this, an update has been made to rename "TempPage" to "TempPageET" for GetAllEmailWork so the names will not conflict.
INC-212966 · Issue 713956
Support added for email attachments stored in repositories
Resolved in Pega Version 8.8
Attachments sent through email were received as corrupted. To resolve this, support has been added for retrieving content attachment file content from external repositories using data page D_pzGetExtStorageContent[ContentLocation:.pyContentLocation,RepositoryName:.pyStoredInRepository].pyFileSource
INC-234503 · Issue 745906
Corrected PrimaryTopic detection
Resolved in Pega Version 8.8
Using natural language processing (NLP) to detect a topic worked as expected, but the list in the clipboard was unordered and an incorrect value was set as the primary topic. This was traced to the system not sorting pyTopics after aggregating the topics from the body and attachments, and has been corrected.
INC-192935 · Issue 688463
Added deferred loading for email cases
Resolved in Pega Version 8.8
When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.
INC-212549 · Issue 706072
HTML attachments conditionally shown in email listener cases
Resolved in Pega Version 8.8
When Rich text/html (non-plain text) emails were ingested in email, the original mail was not getting added to the case. Investigation showed that the pzCreateTriageWork activity had an explicit delete step to remove any attachment that started with 'email-content'. Since the HTML attachment name starts with 'email-content', it was deleted in above activity. This has been resolved by adding a when rule named 'pyLinkEmailTriageContentHTML' which will conditionally show email-content.html.
INC-211417 · Issue 711612
Updated URL construction for inline images for better performance
Resolved in Pega Version 8.8
System slowness was seen, and inline images were not getting displayed when the case was opened. This has been resolved by modifying pyExtractHtmlFromAttachment to ensure the image source URL is built in a consistent way whether or not there is a cache to call from.
INC-232672 · Issue 742205
PreChatQuestions correctly captured in history
Resolved in Pega Version 8.8
When a chat was escalated to the agent, an internal error message was shown after the queue position and wait time message. The PreChatQuestions flow was executed, but the questions were not captured in the pyHistory of BotCase. This was traced to an incorrect reference relating to inbound and outbound messages and has been corrected.