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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-153849 · Issue 641925

Updated replica management for search clusters

Resolved in Pega Version 8.7

When using a cluster with two Universal nodes in the cluster, a daily restart process where the second node was not started until the first was fully up resulted in Search initialization failing for the first node while becoming active on the second node. This was traced to the methods used in increasing and decreasing replicas. This has been resolved by revising the handling of ElasticSearch node lifecycle and replicas through a new option "Dindex.searchNodeCount " which includes a specification for the number of expected search nodes. If this option is not present, the old method will be used.

INC-185727 · Issue 668211

Updated replica management for search clusters

Resolved in Pega Version 8.7

When using a cluster with two Universal nodes in the cluster, a daily restart process where the second node was not started until the first was fully up resulted in Search initialization failing for the first node while becoming active on the second node. This was traced to the methods used in increasing and decreasing replicas. This has been resolved by revising the handling of ElasticSearch node lifecycle and replicas through a new option "Dindex.searchNodeCount " which includes a specification for the number of expected search nodes. If this option is not present, the old method will be used.

INC-197116 · Issue 684955

Handling updated for migrated cases

Resolved in Pega Version 8.7

When performing a contact search in an interaction case that was migrated from an earlier version, clicking the Add Task button generated an exception when executing pzSendFeedbackToNLP(step 9) > pzFindTopicModel. This was traced to an unnecessarily call to pzMigrateInteractionCases each time a migrated case was opened, and has been resolved by updating the system to use JumpToLaterStep in Step1 of pzCheckAndMigrateInteractionCases to avoid calling MigrateCase again.

INC-186138 · Issue 668811

Charts sourced from Report Definition show correct color post-update

Resolved in Pega Version 8.7

After update, the color coding was not working on charts sourced from a report definition. This was due to the correct seriesType not being determined when function aliases were used in charts, and has been resolved by adding a condition in configuration.java to determine correct the SeriesType.

INC-174116 · Issue 662041

Added reporting on descendant classes for framework

Resolved in Pega Version 8.7

Reporting on descendant classes was not working as expected. In a report definition with "Reporting on descendant classes enabled," the framework class and implementation class each refers to two different tables that use the same names but belong to two different schemas. Investigation showed the generated SQL query was not adding the necessary UNION clause, and the records from the descendant classes were missing when running the report on framework class. This was a missed use case and has been corrected.

INC-174116 · Issue 662040

Added reporting on descendant classes for framework

Resolved in Pega Version 8.7

Reporting on descendant classes was not working as expected. In a report definition with "Reporting on descendant classes enabled," the framework class and implementation class each refers to two different tables that use the same names but belong to two different schemas. Investigation showed the generated SQL query was not adding the necessary UNION clause, and the records from the descendant classes were missing when running the report on framework class. This was a missed use case and has been corrected.

INC-182534 · Issue 677142

Resolved Sub Report Filter Criteria error

Resolved in Pega Version 8.7

After upgrade from Pega 7 to Pega 8, Sub Report filter criteria were throwing a runtime error when pyPartyFullName from Index-WorkPartyUri was used as a filter condition. Under certain conditions, Sub Report and Main report use class joins with the Index-WorkPartyUri table to get the count of cases. In this case, the error was caused by the ValidateFilterValue edit rule passing the wrong class name for the sub report class join property. This has been resolved.

INC-147166 · Issue 601801

AvailableProperties cleanup added after save

Resolved in Pega Version 8.4.4

The Report filter value auto-complete was displaying an incorrect list of values. This was traced to pyAvailableProperties not being cleaned up after being created and used in a prior process, and has been resolved by ensuring pyAvailableProperties is removed on save so it can be cleanly built when needed.

INC-201334 · Issue 690735

ADMinputsource field population updated to handle transactional decisions

Resolved in Pega Version 8.7

The CaptureResponse flow was failing while writing to AdaptiveAnalytics with the error "IllegalArgumentException - argument does not represent JSON object". This occurred while running an outbound campaign where a few decisions were treated as transactional and did not have Model executions. Attempting to set a response for these decisions resulted in a JSON parse exception being thrown due to pxADMInputs not being populated (no models executed). This occurred only when using transactional actions in CDH, and was caused by the system only including predictive models during the make decision flow due to common inputs not being stored. While there was a workaround of overriding the property pzADMInputSource to use modelReferences instead of admInputContainer, this has been resolved by correcting how the pzADMinputsource field is populated. When there is no modelInput, the system will not populate that field so the page is ignored.

INC-147654 · Issue 642189

Updates to displaying embedded images in cases

Resolved in Pega Version 8.7

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

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