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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D33227 · Issue 510824

Check added for lock expiration when using Save for Default locking

Resolved in Pega Version 8.3.1

With the default case locking policy, during the process from creating a Case Object to Submit it was possible for multiple users to edit and save the same work object if the lock expired for the original user. No warnings appeared. To resolve this, handling has been added for a lock expiration scenario: previously, Save for Default locking was not considered. This has now been updated with a check that will evaluate whether or not the lock is gone before attempting to save.

SR-D42456 · Issue 510956

Case status correctly updated when using RDA

Resolved in Pega Version 8.3.1

When a Assignment was routed to a work queue and Flow Action post processing was set to trigger an RDA Automation to update some case property, an error appeared saying there was no data available on the Page and the case status was not updated when it moved to the next stage. This was an issue with case status not being correctly updated when using robotic automation, and has been resolved.

SR-D21569 · Issue 491702

PUT and WHEN support added for REST

Resolved in Pega Version 8.3.1

Data layer rules in Pega were not getting generated through the Wizard- ‘Create Rest Integration’ when invoking the Rest service though the PUT method. This has been resolved by adding support for PUT and DELETE in pypresentdatapageoptions.

SR-D39302 · Issue 507980

Report name in tab uses localization

Resolved in Pega Version 8.3.1

After creating a field value with field name as pyCaption to localize the report definition name, the title in the report definition tab was not translated. This was traced to Step 1 of the activity displayReport using an old localization function, and has been resolved by changing the localization of document title to use pyCaption.

SR-D27687 · Issue 500051

Mashup Export to Excel works on first use

Resolved in Pega Version 8.3.1

If a report was opened from Mashup and exported to Excel, only one record was given regardless of the actual size of the report. If the mashup main page was refreshed, the open and export process worked correctly. This has been corrected by adding a call to pzSetQueryDefaults in pzRDExportWrapper when the requestor is initialized for Mashup.

SR-D47414 · Issue 513076

"Use null if empty" checkbox honored for GetSelectValues

Resolved in Pega Version 8.3.1

When Report Definition rule uses parameters as a value for filter criteria, a moderate performance warning was generated: ''Some of your filters are using a parameter with the "Use null if empty" option NOT selected. Please ensure that you do pass the parameter. Otherwise, the filter will be dropped entirely and execution of the report will result in very poor performance. If you do not want this behavior, select the "Use null if empty" option.'' When the "Use null if empty" checkbox was selected as suggested, the "Select values" button gave an empty list of possible values. This was traced to refactoring work done on Select Values which changed it to be backed by a Report Definition and Grid instead of a List View: the option was intended to be only temporarily disabled, but was missed. To correct this, the activity pzGetSelectValues has been updated to honor the checkbox and appropriately disable the "Use null if empty" option on the selected filter on the temporary copy of the report definition before it is executed.

SR-D20817 · Issue 499919

Async cache checking updated for interaction reload use

Resolved in Pega Version 8.3.1

A thread level data page using connect REST to get data from an external system with the "Reload once per interaction" checkbox ticked was being loaded asynchronously from the activity when by default the data page it was supplying needed to be loaded synchronously. Due to this, changes to the data in the external database were not reflected in the data page. This was caused when an async cache was referred and the freshness check for the data page instance did not consider the 'reload once per interaction' flag because it would cause the data page to load twice. The cache checking has been updated to resolve this.

SR-D33934 · Issue 503334

Parent case lock properly released when child case is resolved

Resolved in Pega Version 8.3.1

After creating Parent-Child casetypes with default locking where the child case had the “Allow access to parent” check box checked, the temporary lock acquired on the parent during resolution of the child case was not released afterwards. If “Allow access to parent” was not checked, then the locks were released on both the parent and the child. This was traced to a combination of parameters used by the openIfStale() API where aUnlockOnCommit could be set to false despite the provided locking strategy expecting it to be true, as well as honoring UnlockOnCommit when maintainLockingStrategy is false. To resolve this, the system has been updated to always check whether the lock is available in the map already and if it is, then set unlockonCommit to true. Otherwise, under all cases, honor the passed-in unlockOnCommit value.

SR-D42159 · Issue 508939

Large report pagination should use "Previous and Next only"

Resolved in Pega Version 8.3.1

Some Report Definitions were getting timed out or facing gateway exceptions, primarily due to high time consumed by the DB Queries. Investigation showed the total result count process appeared to stop at the configured pyMaxRecords value as long as it was nonzero. This indicated the issue was related to changes made to fix the inaccurate behavior of the "Last" button in the responsive paginator which included removing logic that set pyMaxRecords to anything other than zero. To resolve this issue, those pagination changes have been reverted. The "Last" button should not be used when the paging mode is set to Numeric: in the case of large reports, the paging option should be set to "Previous and Next only".

SR-D36372 · Issue 504745

Force order added to inner join when running a Rules Resolution filter

Resolved in Pega Version 8.3.1

After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in RD, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.

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